IP Telephony and Phones

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Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
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Our system is CUCM 7.1.3 with Unity 8.6.The 3911 SIP phone has a Messages button that when pressed does nothing. I can manually dial the voicemail box fine.In CUCM > Device > Device Settings > Phones Button Template > and select Standard 3911 SIP. Th...