Unified Communications Infrastructure

hi,we are using unity 5.0.what is the default key to letter mapping in a directory handler.How can we change the default mapping of keys to letters in directory handler?thanks

Hi,We want to use a CA signed certificate but we were told to modify certain web security parameters like organizational unit (ou) that we used during initial cucm installation proccess. We are not sure if these parameters are use to generate the CTL...

On UCCM ver 8, I'm getting an error everytime I attempt to set the Ring Schedule for Mobile Connect when configuring a Remote Destination.Error = Update failed. [10612] End user for TimeSchedule and TODAccess must matchThis problem seemed to start af...

Hi All,We are usingICM 7.2.4Call Manager 6We have installed dialer with 90 ports. In the dialer window it shows as [CM-A][CTI-A][Ports: C90,R0,B0][MR-A]. The dialer ports are showing as configured but not getting configured. MR PIM is also in active ...

Unity is configured with Exchange 2003 and does anybody know how to access unity messages directly from unity instead of outlook. As a unity administartor I would like to tap to user voicemail and forward messages or other administrator process. Plea...

CUPC 8.03 will go offline and reconnect when trying to add a user and it will say something about unable to add user to group. I would have to check again to see exactly what it says. This is only happening on a few users. I have tried logging in wit...

Hi guys, i need to know if you can help me which is the relation between ports and user in UC8, because I have 12.000 Users to distribute in two server in a cluster, i have mcs-7845-i3 that support 20.000 users and 250 ports, in cluster 20000 users a...

We are in the process of testing the ASA phone proxy.  We are using a seperate ASA/Firewall for this, I can see the phone listed in the "show phone-proxy secure-phones" but tftp doesn't appear to be working.  I am using a access-list according to doc...

Hi all,I try to configure the CUPC client to retrieve voice message from Unity Connection 7.0, but it doesn't work. I have a message in the Server Health "Failed to connect - Invalid credentials or account locked". It works with Unity 5.0 with the sa...

Hi to all,I have a customer with 6 CME on ISR 29x1, all interconnected through VPN, they want install a IM/presense server and I propose the Cisco CallConnector Server, (SW-UCC-CME), installed in headquarter, my question is: how many server license U...

I have a new CUPS 8.0.3 install and wanted to verify that the click tocall functionality is native with CUPC 8 and I dont need to install the widget.Thank you

Hello   Wanted to see if there is some good documentation on configuring my fxo port on my gateway to interface with a paging system?Thank you for your help

HelloWith Cisco Call Manager 5 I'm able to make an integration with Microsoft Exchange 2010?I have the documentation from Microsoft witch the used the Call Manager 5 with Exchange 2007, could i use the same guide for Exchange 2010?Thanks

Auto-attendant sends calls to the designated operator's number (hitting 0 or dialing the individual's extension) straight to VM.  I temporarily changed the operator to my extension (which works dialing through AA as did every other extension I checke...