Unified Communications Infrastructure

For 24 hours I’d like to run Unity Connection 1.2(1) which has SCCP ports with CallManager 8.5(1).  Unity Connection 1.2 isn’t supported anymore, we are migrating to Unity Connection 8.5(1) but I wanted to do CallManager 4x to 8x upgrade the first ni...

Hello All, We are trying to setup Abbreviated dialing. I have a user's phone and when they hit personal directory it goes right in. When I'am on hook I dial 8 which coresponds to an abbreviated dial they set up in ccmuser, then I hit abb...

In Head office i am using CUCM 6.1.2 version, now we have a new branch in which i have Cisco 2911-CME-SRST/K9 which has to be used as a Cisco Voice gateway but i am faceing lot of problems in the integration using MGCP. or is their any way i can inte...

Guys, I just want to make sure that I´m doing the right thing here, I have a client that needs to upgrade their voip network this is what they have:·         PN: MCS-7825-H1-IPC1·         OS Image: 2000.4.1·         OS Upgrade: 2000.4.4a·         Sys...

HiI have a remote call center all servers/hardware are at main/corporate site, remote agents are recorded using the built in bridge via sip trunk to recording server which is also at main site.Calls to remote call center region are all G729 codec, ca...

Hi,Got Unity 7 with Exchange onbox. Need to setup a Call Handler that will forward calls to another extensionon the CUCM that has no VM. I created 2 call handlers:CH1      DN:1234 (same as CUCM DN)Transfer incoming calls to a phone=No,send directly t...

Is there a release date for the CUPC 8 client for MacOS?

I have a user that was running CUPC on a MAC with no problem. According to them they have made no changes, but they cannot connecto any longer. When the login is attempted it just sits psinning, any suggestions, as I am not very familiar with the ins...

I’m running CM 8.5.1.10000-10 & UConn 8.5.1TT5.10000-3TT5. I’m trying to get phone view to work in an environment with mostly 7975 & 7960 phones.The features been configured per Chapter 31 of the System Administration Guide for Cisco Unity Conn 8.xI’...