Guys,I'm trying to appease a group and create a customized report showing all outgoing calls and the dialed numbers. Does ICM even capture that data? If so, what report has that data.ThanksBruce
Hi all,I have made an ICM upgrade, from version 6 to 7. All things works fine, except internet script editor.When I try to connect I receive the error 'Cannot communicate with Web Server'.Webview works fine, and all the process in the distributor see...
Dear all,I want to change the IPAddress of my CRS server and CCM server (CCM version 4.1(3), CRS version 4.0(5)) but I don't know how to do that. Could anyone give me some instructions on this?(And, if possible, does the solution apply to CRS 4.5?)Th...
I want to edit a script to place someone in queue if all agents are busy. Then play hold music for 20-30 seconds between a prompt that says "We are busy, please continue to hold, or press # to leave a message for our agents to return."So the questio...
Anybody know where the reason codes are stored? I am referring to the Reason Codes defined through the Desktop Administrator? I know that when an agent changes his state to Not-Ready the reason code is put in the AgentStateDetail table. That is n...
Hi all,I use route pattern 9! to forward outbound callBut timeout of this pattern is too longAny one know how to change this pattern timeout?Vote 5* for your helpThanks
I have traditionally used the following formula in scripting to determine if today's date is a specific date for things such as holidays. I use this formula in an IF node.now()=date(2007,07,26)Every time I tested it was returning a False value. In or...
Hi all,I have a new-installed IVR4.5 server, but I am facing with a problem: when the server reboots or shutdowns (suddenly or planned), all the wav file in the folder C:\Program Files\wfavvid\Prompts\user are deleted. They are the files for our prom...
When configuring the JTAPI triggerin IPCC Express 4.0, there are some settings (like forward on busy internal & external, forward on answer )which are not existing in the CCM. So when configuring these settings in the CCM, will the IPCC be able to u...
when creating a CTI routing point with a number which already exists as extension, the CCM accept this. Is there a specific reason why it is possible to use the number twice ?Regards,Ingrid
Gateway 12.4.11T2 work fine then stops after some time. I suspect after 24 hours when it's time to re-cache there is a problem.I've attached the debug http client all with the cache errors from CVP. Do you see anything in the debug? I've never looked...
Hicurrently running CM 4.1(3) CVP3.1 and ICM6.0upgrading to CM 5.1(2a) CVP4 and ICM7.1Im planning on upgrading the CallManager first. So it will be 4.1(3) to 5.1(2a) as I hear there are bugs with CTI on 5.1(2). Does anyone know of potential JTAPI iss...
I want to develop in CRS SDK custom node which will hanlde voice input like standard nodes.Question is:How I can get access to a voice objects from custom node?
Hi,I know that in version 3.5, we can use the "execute java method" step from the java panel but it's deprecated in 4.0.X In the documentation, they wrote to use the "set" step. It's working fine if you have to set something to a variable but what is...
