Contact Center

In comprehensive mode, I need the rtp stream to be G.729 between the agent and the CVP gateway. I setup the gateway in a Call Manager location that was different from the agent location and stipulated that G.729 be used. The call when arrives is stil...

Hi,I am trying to install CAD in my windows XP machine. I connect to the DESKTOP_CFG share in the IPCC machine through a user who had full access rights to that shared folder. When ever i try to install the CAD, i get the following error "Create proc...

Hello,I am trying to combine reports like the "agent state summary by agent" and "agent summary report" into one report. I am adding the calls presented and calls handled fields into "agent state summary report". I am having trouble locating the data...

Hi!! Has anyone tried silent monitoring via Wireless NIC card? Our set up is using IPCC Enterprise & CTIOS Server/Client We tried using the wired nic card on a notebook and it works fine but when we try it when the Agent is using the wireless conne...

Would like to use the IP phone agent. All works accept for Enterprise data showing. Looks like the phone runs a "telecaster" app. Looking at the "Cisco Desktop Product Suite Install Guide" Seems I have to create a callmanager user called telecast...

Is there anyway (besides stealth) that a Desktop Agent window can remain open and take the focus when a call come in? Customer is typing in an application and when a call come in if we have the window behavior in Normal, Keep Open, or Always on Top,...

Hello,has anybody experineced C-API above ICM to develop CTI applications ?thanks for your response

When a single digit is prepended to the front of the DNIS that we passed on to ISN it keeps that number and used it as the tech-prefix for the label that was returned from ICM, and we were able to route it through the gatekeeper based on the tech-pre...

Hi All.Is there anyone who know if CTIOS 5.1 supports Hyperthreading. One of my customers have trouble with their CTIOS-server's. The continue to crash/restart. One of our guy's from the IT-Department, looked at the "Memory-dmp" file. It shows that t...

TKS

CCM: 192.168.1.3, IPCC Express: 192.168.1.4

Hi,I am installing the .lic file for premium edition.After providing the path for the license, I get 0 CTI ports provisioned. I need to know what does this imply ?ThanksRenzil

Hello,I am trying to configure a Cisco ICM routing script which will terminate a call directly on an announcement in our Avaya PBX.I have tried sending the caller to a service which is programmed with the announcement extension. From the callers pers...

CCM 3.3(3)SR3 with win-os-update 2000-2-7 and CSA 4.0.3.728-1.1.10; IPCC express 3.1(1)SR2 with win-os-update 2000-2-5 and CSA 4.0.1.539-1.1.5.agent pc can't login, IPCC engine started no problem.

We have a customer (Telecom Of Thailand) with appls like Directory Services for their customers to get number info. Just want to cross check on the following customer requirement on the feasibility of using "outpulse dialing" for Self Service Compreh...