I'm needing to log the UCCX server a call is active on in our logs. Anyone know how to get the servername or IP address where the script is currently running from the script.
Forum Posts
Resolved! Supervisor Desktop agents not showing
After applying changes in CRS, users are not showing up in the teams that I've assinged them in Supervisor Desktop. Any ideas?
CVP voice class modified have to voice calls to defined and edited can any one tell how java code used to handle this calls and can any share the sample Java code for CVP
Good Afternoon Guys, I am having a bit of trouble trying to understand how the personal callback works using UCCE 11.6 Cisco Dialler. I've ventured through the documentation and have labbed and exercised the procedure using 2 agents and a campaign wi...
I've been asked to investigate call back for ucce 12.x. A caller is held in a q, and ask if they would like a call back, and keep their position in the q- apart from cisco own CCB has anyone used any other 3rd part application and why and which one ?...
Hi Experts, CUCM: 11.5.1.14900-11UCCX: 11.6.2.10000-38 (ES06-19) I have 2 extensions associated to my agent's phone.Line 1: Agent ExtensionLine 5: Personal Extension (Non-ACD) This Personal extension is a hunt group member. Scenarios:1. If I call the...
Hi to everyone. We have UCCX 12.0 in HA and CUCM 12.5 A specific agent is logged out every 2 minutes after being in Ready state no matter if the login happens on the service of CCX Master or Slave.The agent logs in with the service button of the Cisc...
Resolved! VXML BackUp
Hi , I am trying to back up VXML folder and wav files from CVP to remote location.other than just copy/paste, is there any faster way to do the task that anyone can suggest. Any help will be really appreciated. Thank you EveryoneShreyash
Good afternoon. why on my operator queue, does it show other queues that they are not part of? should this only show the queue they belong in? Thank you
Hi We need to carry data on the cisco finesse to icm, for example, the scenario is an incoming call to IVR then the agent answers calls, the next action agent wants forward to other IVR as self-service change pin but we need to carry data like call ...
Hello Guys Here is the scenario please advise.Line 1 -> CSQ1 -> Skill1Line 2 -> CSQ2 -> Skill2Line 3 -> CSQ3-> SKill3 Agent configuration and their competency levelsAgent1-> SKill 1(10) Skill2 (9) SKill3 (7)Agent2-> Skill 1(10) SKill2 (9) Skill3 (7)A...
Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so. If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then...
Hi All Does anyone know what is limitation time on cisco icm script? can we use the time on icm script for example more than 3 days like 7 days for queue chat and email??
how rest call API and REST API works and postman service work Can any explain requirement for this servicesSome information are postman and rest API in UCCX
Dear All, During ICM Router HA failover scenario facing issue with Router Sync status. Stopped Router B process and Router A MDS status changed from mdsproc - (InSvc Pr-Dsb Clk) to Isolated-enabled (InSvc Is-Enb Clk)And MDS log also telling mds Co...
