I'm trying to set up an Outbound Campaign (Agent Progressive) with CCX + CUBE but CCX does not recognize mobile calls. Context:In the contact list I have both Italian national numbers starting with prefixes in the range 010-099 (such as 011XXXXXXX) a...
Forum Posts
I have been looking over the internet in a hope to find a solutions to connect with db_cra (uccx database) from Ubuntu 18.04. I have found few articles but none of those worked for me. What i want to do is pretty simple but its just the drivers i can...
Anyone know if running UCCE 12.0 on VMWARE 6.5 using VMFS encryption is supported configuration? I cant find anything in the docs about this one way or the other. Technically, it will work, since there is a layer of abstraction, but Cisco TAC might b...
Hello, I'm preparing to configure chat in UCCX for a customer. I know in SocialMiner you can view chat transcripts after the chat has completed. Is there any way to view a chat while it's in progress? Similar to a silent monitor option for voic...
UCCX 11.6.2.10000-38 Under the Home tab we would like to remove the section, Agent Team Summary Report. I can't seem to remove this report. The Team Name is Business Office but nothing I do removes this section from the Agent Desktop.NOTE: The sup...
Resolved! Finesse SSO and Chrome Issues
We have enabled SSO for our Finesse 12.0 environment, and we are using Chrome Browser. At the end of the shift, if agents close their browser after signing out properly, the next day, the agents will have to enter their AD credentials again. If they ...
Hi Folks,I have written VXML script in studio where i need to transfer the call to particular ip phone extensions using Transfer element and putting single CUCM node. Now i need to send call to CUCM Cluster rather than a single node. Is there a possi...
Our epic team is looking to integrate epic with our phone system so that epic can pull information from the ani of the patient
Good Evening, I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller sel...
Dear All, We have Virtual CUSP running with 9.1.6 on PCCE environment. In the licensing summary it showing Registration expire date and next authentication date as last year. It is not authentication with the recent dates. please suggest why it is no...
I'm trying to put a script together that will route afterhours calls to a cell phone for on call. - DID is forwarded to a trigger for Helpdesk application- M-F 8-5 calls redirect to x1234 Hunt group- OFF HOURS and WEEKENDS need to route to a cell pho...
My team and I have an application where we need to be able to match up calls from UCCX with calls being recorded through SIPREC in another server. We are considering using the Cisco-Guid to do this, and are following the method suggested in this thre...
Hi Guys, We would like to use the Create Email step to send an email that it's Body will be positioned from Right Left. Can anyone recommend a way to implement this ? Thanks,
Hello to all,I have a question on how to populate my Set Enterprise Call Info from my script to my Call Custom Variable Report within CUIC. Within my script (Main_Menu) I have populated my set enterprise call info to the variable that is have set (Ca...
Resolved! UCCX Script - Assistance (Agent to CSQ)
I am a beginner to scripting and I not sure what is the best approach for how to script this so I am asking for assistance. We would like when people call in and select an option that they go to a specific agent first and if the agent is not availabl...
