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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hello I'm facing Phone book display error; " unable to retieve phone book" in the list of contact with only some agents finesse desktop, UCCX version 10.6 The "Retry" button doesn't help to refresh the page; Regards

i want to setup my lab where I want to install CUCM 1 , UCCX1, Cisco Unity 1 . kindly tell me which hardware I have to buy from the market like harddisk space , RAM , processor

I have a customer that posed a new requirement that they want to limit their callers to only a single call a day. They are having a high volume of repeat callers in a single 24 hour period.  They want the first time a caller calls in to be able to re...

lhawkins by Beginner
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HelloCould you please tell me as a parameter caller Number in my CCX script:Below the cases of figures of the numbers that must be translated them to work the CTI:00212522161616 ==> replace 00212 with 0, the result will be 0522161616212522131313 ==> ...


Hi all  my customer actualy have a call pilot with some phones  that ringing  in broadcast . Now the customer require to ask a  music   when these  phones ringing.  I make  an ACD,  i configure all the CTI ports Network Hold Audio Source as the wa...

In UCCX/CUIC release 9, the CUIC auto redirection working automatically. In a two node HA setup, reporting users can connect to any node to run the reports. Auto-redirection is a feature introduced in Unified CCX that redirects the user to the most a...