I have a customer on UCCX 11.0 currently and am looking at deploying a Hot Desking solution for one of their departments. Question I have is if there is an actual limit to the number of users I can configure for the same device/extension. Basically, ...
One of the CCX call centers I maintain the server, scripts, and all associated crap for now has a new requirement that is going to require a self service option for callers. So far I have only found information about Nuance and IBM Websphere Voice S...
Hi, Kindly be informed that we start experiencing error with Google Chrome with Finesse. We cannot anymore login to Finesse using Google Chrome. It's strange since it was working before and also not all of the agents are experiencing the issue. Ther...
Can someone help me in cisco 9148 mds password recovery procedure or factory default settings procedure ?
I have a Windows 7 computer. It's on a domain. I've move it to an OU that doesn't apply any rules I've disabled Anti Virus I've tried all sorts of combinations properties from the compatibility tab (right click on file, choose properties, compatibili...
Hi, We have ordered the Verint License from Solution Plus Program and are not aware for its fulfillment procedure. Ideally when we directly deal with Verint , they provide LRN details which is to be used further for license activation. However as w...
We are trying to assign value to a session variable like below:- MenuSelected{IDCards} But Cisco call studio is throwing an error : Configuration error: The value of the Session data variable 'IVRState' contains substitution errors: "{IDCards}": Inv...
We have recently upgraded to UCCX 10.6 and now have access for CUIC. I would like to run the "Detailed Call by Call CCDR Report" with an Advanced Filter. But this report (or a custom report created from it) does not show the Advanced Filter tab. ...
Help Needed. I am completely new to UCCX Editor and I am trying to create a script to save post survey responses. Can anyone point me to good documentation/examples on how to write data to a file? Below is what I tried but it is not working Th...
I am on UCCX 11.5. I would like have 2 different Desktop layouts if possible. One group will only be using chat and the other will use only calling. Is this possible? If so can someone help explain how to do this?
I have a DB Read step with a simple query, Select * from dbo.computers where ext =$ANI, that just doesn't work anymore after a few years without issue. Data Source works fine, the connection creds are correct, everything else works fine except for t...
I'm having an issue with a live data dashboard created in CUIC. I have scoured a few forums and everything I've seen states that as long as data on a dashboard is updated every 4 hours the dash should not time out. This is not what we are experiencin...
Hi All,I am unable to integrate the UCCX with the SocialMiner as the error message is "Unable to communicate to the SocialMiner on the IP address(Hostname) provided. Please verify whether SocialMiner is running on this IP address(Hostname) or check t...
Hi All Wonder if anyone has come across this before? any help, suggestions will be greatly appreciated. Here is our scenario Call comes in via CCX Option 1 is pressed (transferred via call consult transfer to a hunt group) 3 phones in a hunt group...
I have never seen this before, any suggestions would be appreciated. Lab Environment UCCE 11.0 Error occurs when adding the Logger component right after the databases were created. Logs are attached.
