Hello Team, We are looking for uccx 11.5 with call recording, As per the datasheet with premium license included the WFO: Call Recording ,so we have to buy any separate product for the recording . Waiting for the response form all. regards
Hello Team, We are looking for uccx 11.5 with call recording, As per the datasheet with premium license included the WFO: Call Recording ,so we have to buy any separate product for the recording . Waiting for the response form all. regards
Hello, I am currently handling an upgrade from 11.0.1 to 11.0.1(SU1) however, I am not normally the person who handles the UCCX management for our system. I was looking for advice on the recommended process. I do have the ISO for this process. I ...
What licenses would be needed to accomplish auto call recording for agent's every call?Does it require additional server to get call recording stored/configured or UCCX server alone can be used for call recording?
I ran this report with the following filters: Specified Date range - Feb 1 - Mar 8 Specified Interval - Entire Report range (wanted summary per agent for the month) Specified Team name Last filter lists all the codes - custom codes as well as some o...
can i install Unified intelligence center on BE6000M-M4 or not ? and why if not ?
if the customer not have Unified intelligence center so what kind of reports he can see and if the customer will record calls of his agents how the supervisor will listen or manage this calls without Unified intelligence center?
I have a customer trying to setup their own Post Call survey in their lab. We went through the basics outlined in the documentation but are running into an odd issue. Calls that are being transferred back to through the queue are getting the survey...
Hi, I have 3 applications and depending on the caller behaviour the call may visit each of the applications. I pass the call between the applications using a ApplicationTransfer element. On each "Application Transfer" element I add in the data tab "c...
Hello sir, I need help please on importing one report definition. I saved the code to word and saved it as xml as in the attached. Another step I did was to resave the notepad with .xml but I still get the error when importing. I am also pasting belo...
Hi,I'm wondering if CCX is able to write some call informations into CRM database when we configure an outbound campaign.For example: Write if call was answered, if call was busy, if a call has been done, call duration...I don't think it's possible u...
We have a particular request, reason to use a simple Excel lookup with UCCE. For reasons, I have to move away from carrying out an existing db lookup to obtain dates within a script and then use PV for onward routing. I know you can do a excel docume...
Hello, in TCD table of PCCE 10.5 the value of AgentSkillTargetID is different from RoutedAgentSkillTargetID. is that normal? in which case these two fields are different? Thanks.
Hello, I have a problem with the viewing restrictions of a supervisor. I have 2 teams, and 2 supervisors. I want supervisor A to view the agents and reports from Team A only which he is a member of. Supervisor A should not be able to view the other t...
Dear Support , I need to transfer uccx license from one uccx which has crashed to another Kindly what i can do in this scenario
Hi all, Is it possible to activate the SSO on the CUCM, but no on the UCCX ? Thank You for your answer Romuald
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
10-29-2024 05:49 AM | ||
10-25-2024 08:16 AM | ||
10-25-2024 08:02 AM | ||
10-22-2024 06:09 AM | ||
10-09-2024 12:39 PM |
User | Count |
---|---|
1 | |
1 | |
1 | |
1 |