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Hello Team, We are looking for uccx 11.5 with call recording, As per the datasheet with premium  license included the WFO: Call Recording ,so we have to buy any separate product for the recording  . Waiting for the response form all. regards

renji joy by Level 1
  • 4358 Views
  • 6 replies
  • 0 Helpful votes

I have a customer trying to setup their own Post Call survey in their lab.  We went through the basics outlined in the documentation but are running into an odd issue.  Calls that are being transferred back to through the queue are getting the survey...

Hello sir, I need help please on importing one report definition. I saved the code to word and saved it as xml as in the attached. Another step I did was to resave the notepad with .xml but I still get the error when importing. I am also pasting belo...

We have a particular request, reason to use a simple Excel lookup with UCCE. For reasons, I have to move away from carrying out an existing db lookup to obtain dates within a script and then use PV for onward routing. I know you can do a excel docume...

iptuser55 by Level 6
  • 319 Views
  • 1 replies
  • 0 Helpful votes

Hello, I have a problem with the viewing restrictions of a supervisor. I have 2 teams, and 2 supervisors. I want supervisor A to view the agents and reports from Team A only which he is a member of. Supervisor A should not be able to view the other t...