Hi Everyone,
I recently learnt that the UCCX comes as a prepackaged offering (along with other collaboration applications) in a BE6k/7k server; correct me if I'm wrong.
Now I don't know the architecture or how the PCCE and UCCE is offered?
So t...
Once in a while we are getting issues where an ucce agent is held in reserve, call offered but on picking up, the agent hears fast busy
I was led to believe this may be Network issue - lack of BW
Signalling is good between agent and cucm otherwise...
Customer will purchase two separate CCX Clusters on different sites.
He will purchase two Premium 25 starter bundle for each cluster.
The question is HA licenses will be included on Premium Starter Bundles or need to purchase separately ??
Thanks!
...
Hello.......
can someone able to give me any idea or example how to script different opening and closing hours in script so script can work automatically accordingly?
for Example if in summer opening and closing hours are 8:00 to 5:00 and in winter o...
Hi,
when I set service survivability.tcl at incoming dial-peer
dial-peer voice 3 voip description -=Incoming From PSTN=-
service survivability translation-profile incoming From_PSTN session protocol sipv2 incoming called-number 11111111 dtmf-relay r...
Hi all,
I am facing the following problem. My environment is Cisco UCCE 7.5.x with UCCX 7.x as IPIVR (yes... I know, and the customer knows...). I have an ICM script where I assign initial values to some variables and then run an external (IVR) scrip...
Is there a best practice for handling calls that exceed the maximum number of sessions provided in the application/trigger parameter in UCCX?
Presently I've got the script checking the position in queue and if it's in the last spot before the maximu...
In CUIC (ver 9.1) when running "Agent Skill Monthly Historical Report" we are seeing a strange Skillgroup: "Generic_CUCMPG1.Cisco_Voic.99493"
see attachments.
We are running PCCE (ver 9.1) and I can see on the AW in Config Mgr-->PG Explorer the Per...
Hi,
Our customer wants to report on how many calls were presented to different queues over 4 different time periods (early morning, day, early afternoon, and late afternoon). However, they want this at a monthly level. ie How many total calls were p...
Hi,
I need a 'CSQ by interval' report that has an interval length of 1 day (1440), not just 30/60mins.
So when I run the report for the current month I want to know how many calls were offered/handled/abandoned by day.
Surely there must be an easy ...
Dears,
Need to know what is the best practice for UCCE reporting? It's better to focus on call type or Precision Queue? What is the business factors will prefer one option than other?
We have installed UCCX 8.5 after that trying to intergrate with CUCM 8.6. While configuring CCX, after we click "Next" on "System Parameters Configuration" page, we are getting white blank page.Can anyone help.
Hello,
I would like some advice on how the Post call Treatment and the end call button function within Finesse 11.5.
Back in CAD you could set an enterprise call value when an agent pressed the Hangup/blind transfer button and you could report on th...
