Contact Center

UCCX 10.6. If I have an XML file like this: <?xml version="1.0" encoding="ISO-8859-1" ?> <COLORS>  <COLOR ID='1'>red</color>  <COLOR ID='2'>green</color>  <COLOR ID='3'>blue</color></COLORS> How can I get the total number of COLOR elements under COLO...

Here's what I'm attempting to do, if someone would be so kind as to explain exactly how to script this: FUNCTIONALITY OVERVIEW: UCCX passes location information to a web service.  The web service pings the location to obtain network status, then pass...

Hi, Is there a way we could add a user to UCCX with custom privileges. Currently there are only Administrator, Supervisor, Report and Agent User privileges available. We do not want to give user full Admin rights but only allow performing subset of ...

Hi all,  I run into a error message on all agent desktop applications(CAD) :   The home page is not configured in Desktop Administrator Any thought/advice to resolve it?    much appreciated.  UCCX 8.6  CAD 8.5  Master001

Hi, Do you have any information or reference to documentation, where describe redundant configuration Voice Gateways and connection to corporate network for Packaged CCE 11.0? I find only example configuration switch for UCS - C series but I can't fi...

Hello, Let me know the following thing regarding UCCX/UCCE What advantage does cisco 3900 series serves in a CC environment over Cisco 2900?

Hello, Let me know if we buy new UCCX then we will get Finesse Server facility with in UCCX bundled with BE6000 or we have to propose separate server also let me know is Premium licenses required for each IVR port or Port license in enough? Anand

I need to record new prompts for UCCX using the G729 codec - I have a professional hired to do the recordings.  I have searched Cisco's site, emailed apps-support@cisco.com for an available whitepaper, and done a general internet search - all to no a...

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what are the major differences ? writing script - Script Editor or Call Studio and when do you use one over...

Running Finesse 10.5. Using IE 10 and have accepted certs. Seem  to be having issues putting agents in Not Ready. it will not allow the agents to place themselves in Not Ready. Anyone have issues with this? Thanks, Paul.

Dear Cisco Folks, I need your advice please on generating a report in cuic 9.1.1 that will capture all calls made or received by an agent. We have a CDR reporting  system where we normally run this report but we have a requirement to few columns in ...

Does somebody know the available API to the contact center entreprise (in release 10 and above) ? I have seen that there are specific API for the Cisco E-mail Interaction Manager (EIM) and Web Interaction Manager called "Media Routing Interface" and ...