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Hi, all, I use CUCM 10.5 + UCCX 10.5 + QM 10.5 Sometimes about 7 to 10days, finesse service is out in UCCX pub and sub. I tried restart Tomcat service, not ok, agent still can not login finesse page. I must restart UCCX server, finesse is IN Service...

Helloi have script that work fine on uccx 7 . when i wan't to use it on UCCX 9 i have error when script use call subflow.  subflow_test is on repository\defaultdo you some answer thanks         

Hello, I recently upgraded UCCX 10.6 to 11.0. It seems that replication is not working, and this might be related to bug CSCuv57910. I cannot find information on how to follow the steps noted in the bug ID. Failover works properly, but under the dat...

Hi I am trying to configure CVP Streaming with VLC streaming server. As you know Cisco doesn't support any Stream server and the integration is responsability of the integrator. https://tools.cisco.com/bugsearch/bug/CSCus28870 But when I make the ca...

When will be UCCX 11 NFR available for purchase?https://cisco.mediuscorp.com/market/networkers/productView.se.work?/nxt/rcrs/proieidentity/=20274Here I can see: Cisco Unified Contact Center Express (CCX) 10.6(1) (11.0 coming soon)I have already UCCX ...

Hello, I installed and configured the EmbeddedWebAppSampleGadget - 10.5.1 in my lab and everything works fine. except for height of the Window . I tried to edit the config file in Finesse to add ?gadgetHeight=500 and it does not work.  Does anyone kn...

Hi! Our client have the problem with Cisco UCCX. Sometimes inbound calls are unexpectedly drop after 4-5 minutes of talking with agent. And some calls with duration more than 5 minutes are OK. All other calls to CUCM it's Ok. Problem only with calls ...

Dears,I am not able to make Agent Based Outbound Call using Finesse (in UCCX 10), while for IVR Based Campaign the OB calls can be dialed. I have enabled ccsip messages Debugs on the Gateway for Agent Based OB call i cannot see any sip messages in lo...

Hi all, Currently in Finesse, there is no option to Skip, Skip-Close, Skip-Next while previewing the record. Are we able to enable them or these are no longer applicable to UCCX v11 outbound? Thanks! -JT-

I have a customer using UCCX v9 with inbuilt CUIC for historical reporting however they are hitting a limit of only 8000 rows being returned on queries. Is there any way around this limitation by using the CUIC? (Not through external SQL queries as m...

Hi, How can i login to finesse with  single user to different extansion each (without extansion mobility include) as far as i know, i can choose only one ipcc extansion in cucm manager end user . tk shoham  

I recently upgraded a customer from 8 to 8.5 to fix an issue and have run into a new one.For three agents I've gotten the error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator."F...

HI Is it possible with finesse 10.6 to make a whisper call (possibility for a supervisor get into a conversation with the agent without the client hears) or un third party is required? thanks you Maud