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UCCX 8x. - Agent Personal Queue Question - Dequeue to Overflow verses add secondary resource

All,  I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...

Resolved! Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

Hello All,All calls come into the AA and are marked as presented, if the caller picks the call back feature, that call is then marked de-queued.  So right now, the call looks like it shows presented, dequeued, presented again and then handled so it i...

Resolved! Difference between ‘web based Cisco desktop administrator’ and ‘desktop based Cisco desktop Work flow administrator’ on UCCX

Hello, What is the difference between ‘web based Cisco desktop administrator’ and ‘desktop based Cisco desktop Work flow administrator’ on UCCX (role)?Thanks a lot for your help. Aubert

Resolved! Music in Queue is horrible

I am running UCCX 10.5.1. I am working on a script where I wish to put hold music in a queue.I have formatted the audio file accordingly. (8bit, 8000hz, mono) and it sounds fine when I play the file itself.I wanted to simply upload that, reference th...

UCCX Script to light strobe

Our old PBX system had a feature where if calls were in queue it would make a call to a line that powered an analog strobe light. I have been able to make our analog gateway light the strobe by placing a call to an extension but i cant figure out how...

Kele Inc. by Beginner
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  • 0 replies
  • 0 Helpful votes

CUIC 9.1(1) Custom Report

Good afternoon.  I am checking to see if what I am trying to do is possible before attempting to do it.  I am new to custom reports and learning as I go.  We recently switched from an Avaya System to a Cisco System and lost some of our previous repor...

dwoolcott by Beginner
  • 300 Views
  • 3 replies
  • 0 Helpful votes