Contact Center

guys,can you please explain how the queue to skill group node works, if we add two skill groups and put an if condition then what exactly will happenlike in the below scenerio calls will pile  up at skillgroup1 and will continously be checking the co...

Hi, Got a CCX HA pair and the primary server is rebooting intermittently. The MIVR logs show:   %MIVR-MGR_MGR-7-UNK:*** SHUTDOWN_HOOK invoked   Then the server starts to reboot.   Any ideas?   Cheers   Rich

Hi , I have to find the best solution to implement Mobile Agent on UCCX and be considered as CallCenter Agent. currently they are managed in UCCE with an IVR to login/logout and call redirect. but we will replace the supplier and use our UCCX solutio...

UCCX 9.1 is integrated with CRM, the CRM info pop-up the phones hangup. Please let me know the troubleshooting steps or please let me know how to diagnose the issue is in UCCX or in CRM. Please advice.

I tried to configure the CVP reporter at CUIC 9 but i face the following error : any one have idea about this error ? thanks

Hello everybody. I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops. QM have there own SQL database installed on separate SQL Server 2008 R2. I find out that I cannot view some screen ...

Hello everybody. I have CUCM 9, UCCX 9, MediaSense and QM installed. QM catches voice from MediaSense and screens from agent desktops. QM have there own SQL database installed on separate SQL Server 2008 R2. I have several problems during administrat...

Hi guys, I am trying to find information on the limitations of the length for prompts in UCCX but been unsuccessful so far. Customer is running UCCX version 10.5.1, and they claim their hold message is not being played. Codec and prompt config is ok,...

Hello Expert I have a issue  with my below topology.ISP--> SIP-> CUBE-- > SIP> call manager--> (cti route point : 9419999) --> Cisco 7975 phone DN: 9411000 (SCCP) the call is reaching our cisco 7975 ip phone with CTI route point over Call Manager h...