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Resolved! Integrate CVP with ICM in HA envoirment

Hi I have two ICM and two CVPs. I want to inter connect them in HA envoirment. If I make more than one VRG PG for different , system got error and restart after 2 min. Please tell how I can do it. Wether I can make two PIMs for differnt CVP .

Resolved! subscript issue file not found

I am using a subscript to create and then pull a xml doc that has the STATE in it. So either "open" "Close" or what ever. For some reason I get the error below. It does not see the path right? I have included the script and the error below. I am usin...

How to get LIVE current wait time (or OldestContact) per extension (CalledNumber) or priority?

Hello, I am hoping someone can help me (and my apologies in advance for my lack of proper terminology since I am not trained in UCCX at all). I wish to get live data on calls in queue (most importantly: OldestContact) but split by extension (CalledNu...

Resolved! Finesse Certificate Issue

Hello Everyone, I have done deployment of Finesse Email feature , we are using UCCX 10.6 with Social Miner 10.6 & Exchange 2010. That issus i am facing is certificate on some PC browser it is working file but facing issue on most browser. Error is ...

Resolved! unable to install Cisco Unified CCX Client Configuration tool

Hi All, I'm using UCCX 9.0 version, from the tools --> plug-in --> Cisco Unified CCX Desktop Suites --> Cisco Unified CCX client configuration too. Facing the following issues when try to install it on windows 7 64 bit . 1. when I try to install ...

No audio while recording from CSD since miragting to UCCX 10.6

We recently migrated to UCCX 10.6 from UCCX 7 version. Now since mirgation superviser can record the calls however there is no audio.Even ifi download the calls from CSD to my desktop and listen to .wav files still no audio. 1) We have checked all a...

Convert Unicode to Text

Hi all, I am sending one form to the script in UCCX, in the form, I sent one variable with the text "ação" but in the debug of the script I see U"A\u00E7\u00E3o". How I can convert the Unicode code to Text U"A\u00E7\u00E3o" to "ação". Regards,

Agent Desktop 8.5 uninstall procedure and package

Customer would like to uninstall Agent Desktop 8.5. Is there an software uninstall package to perform a complete uninstall? If not, is there a documented procedure for uninstalling Agent Desktop 8.5 along with all artifacts (e.g. registry keys, files...

Resolved! Quick question on how Select Resource works

In UCCX 8.5 we have our scripts for the queues. I was aksed by one of the managers the following question. How many times does it ring initially and then before it goes to each person? From what I was reading it gets this information from CUCM, but...

New UCCX Book

Back in 2006, I was a Cisco TAC engineer supporting UCCX (it was known as IPCC Express, a.k.a. CRA, or CRS or IPIVR). My colleagues were always joking about the "tribal knowledge" of UCCX because of the scarce information.Cisco has published some do...

Choppy and Delay on CVP audio

Hi, We are encountering an issue regarding our CVP wherein we encountered an intermittent delay and choppy voice quality when playing the prompt. Kindly advise where to check the possible cause of the issue. Thank you

Automatic ready, unless selecting a specific wrapup code

Hi all, Hopefully I can explain what has been requested so that I can get some feedback as to whether it can be done or not. We are using UCCX 10.6 and Finesse. We would like to have the agents go onto ready after 30 seconds of wrapup time - Unles...

Cisco CVP (Customer Voice Portal)

Hello All, Does anyone by anychance has a copy of CVP 7.0? I am trying to replicate an issue which i need to install 7.0 in order to fully replicate it. Any help and places to download it would be greatly appreciated. I have tried the default d...

Resolved! UCCX 10.6 - Cannot log into CCX Editor

I am using UCCX 10.6 and CUCM 11.0. I have verifed that I am listed with Admin capability in UCCX and can log into the admin page just fine with my credentials (a local CUCM account) but I get a 403 (forbidden) when attempting to log into CCX Editor...

What is the major difference between Cisco Unified IP IVR and Cisco Unified CVP

Difference between Cisco Unified IP Interactive Voice Response (Unified IP IVR) or Cisco Unified Customer Voice Portal (Unified CVP ) RegardsSumit

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Forum Posts

Resolved! Integrate CVP with ICM in HA envoirment

Resolved! subscript issue file not found

How to get LIVE current wait time (or OldestContact) per extension (CalledNumber) or priority?

Resolved! Finesse Certificate Issue

Resolved! unable to install Cisco Unified CCX Client Configuration tool

No audio while recording from CSD since miragting to UCCX 10.6

Convert Unicode to Text

Agent Desktop 8.5 uninstall procedure and package

Resolved! Quick question on how Select Resource works

New UCCX Book

Choppy and Delay on CVP audio

Automatic ready, unless selecting a specific wrapup code

Cisco CVP (Customer Voice Portal)

Resolved! UCCX 10.6 - Cannot log into CCX Editor

What is the major difference between Cisco Unified IP IVR and Cisco Unified CVP

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UCCX unresponsive due to Disk Utilization

Missing message types number for Cisco CTI CALL_ATTRIBUTE_CHANGE_EVENT

Abandoned calls not reporting properly

Live data report error on CUIC "loading view"

Need to load share UCCX calls to on prem and remote support groups.

Cisco Phone with UCCX extension and agent tied to historical reporting

prioritizing CSQ calls over another CSQ.

PCCE 12.6.2 Tomcat no longer working after update to latest version

Webex contact center call tracing