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hello everyonei config a ucce and use CVP to play the promp.the IVR need to use TTS . now the TTS receive the Gateway send text and creat the audio ,but the gateway not play....i only config GW....the attachment is my CVP script and TTS audio confign...

bo liu by Level 4
  • 1053 Views
  • 0 replies
  • 0 Helpful votes

Hi,I am trying to find if there is any integration available between eGain and UCCX, outside of the 'out of box' UCCX solution.I know there is a integration available between UCCE and eGain through a solution plus program, so my question for UCCX is ...

Hi all, Can  some one tell me how CCB works, mainly i need to know will it occupy any dialer ports or not. Any documents regarding about how CCB works would be appreciated.]   Hari

hi I have received request  to find out if it is possible to close the queue every two weeks on a Wednesday at 2pm. I don't think it is possible without creating something similar to holiday check where I have to create an xml file and put every date...

thomuff by Level 3
  • 973 Views
  • 5 replies
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Resolved! Synchronize HDS

Summary: HiI am designing an UCCE with HA but my customer have a question that I don't know how to answer.My customer asks:If we have AW-HDS-DDS side A and AW-HDS-DDS side B.AW-HDS-DDS A pointing to CC AAW-HDS-DDS B pointing to CC Band we lost for so...

Hello All,I'm newbie to the UCCX scripting and need the assistance in understanding few things..I have created a script with the basic menu options. it is working fine. Now I want  the agents to know which option was selected - either by displaying t...

Sebast123 by Level 1
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  • 1 replies
  • 0 Helpful votes