Contact Center

Hi Guys,My Customer take report and verify that there were 09 calls aborted. What type logs in the RTMT (CUCM and or UCCX) is possible verify the reason why this calls was aborted? I am attaching the report. The Customer informed too that there was A...

Hi, EverbodyI have a problem about QM.Login to the web page, Agent a4401 can search the recordings history in the Record tab，but where double click the items, it will alert： "PLYR2003, there was a problem downloading the file. Try again or contact yo...

Dear Networkers,The course “Deploying Workforce Management for Cisco Unified Workforce Optimization” is not available in the Cisco Certified Training Center anymore.The training can be done only by Cisco. I can't find the schedule for this course for...

Hello All,Password in CUCM Enduser page will automotically reflects to CUCM IPPA phone service PWD filed? Please check the attachment and please explain.Thanks,Murali

After doing some experiments, found out that Estimated Waiting Time on UCCX 9.0 (and possible other UCCX versions) is based on a 24 hours average an NOT in a 5 minutes average value as in ICM or IPCC Enterprise.Several post on the community INCORRECT...

I am trying to integrate CCX with DB. I have installed SQL 2000 on a lab server. In CCX I upload the following driver:jtds-1.2.2.jar under class name net.sourceforge.jtds.jdbc.Driver.under Datasource Configuration I have configured:Name: TestDBUserna...

Does anyone have documentaton on all the possible commands, syntax, and/or capabilities of the xml files for scripts?  I would like to know exactly what they can do in relation to UCCX.            

Dear all,I have a cluster of CUCM, a cluster of CCX and 1 QM. I need to add 1 more QM for redundancy purpose. Is it possible to make High Availability of QM? If i add 1 more QM, what happen to the recording in the existing QM?Thanks.

we have uccx 7.0, the master server (publisher) falls back to slave as soon as we have 20 agents in queue. And agents keep on logging out as soon as we have around 20 calls in queue again; what could be the posssible reason for it. We have enough lic...

Can the CUCM R9 in the BE6000 R9 be integrated to an UCCX R9 installed (with a 300 agent OVA) on a separate UCS 220M3 server?The goal is to increase the number of call center agents beyond 100.

      Supervisor desktop agent team summary report are not showing accurate.  Before restart the server we are facing a Agent logon time its not correct under the supervisor desktop agent page.After restart that problem is resolved the Agent logon ti...

Dear All,I've been assigned a task of designing a Call Center for 4 agents. I am very new to Cisco Contact Center, so I need your help in doing this.Please find attached the  proposal request from the client...Thanks in advance...Syed..