Anyone know where I can obtain, prefereably download this, if it is available? I am trying to emulate the Cisco AUCCE lab and this software is a requirement.ThanksDean
Hi guys,I belive this time I have kind of a silly question but considering I have little experience with UCCE and I only have a live environment, I will go ahead and ask it. My question is related to "enterprise call variables" more precisely "Call.C...
Dear networkers,We do have UCCEv8.5 deployed with CVP 8.5, CUCM 8.5 and CAD 8.5.We have Cisco IP Communicators(CIPC) v8.6 installed we would like to implement the follwoing two features:- Agent Greeting - Whisper AnnouncementAs far as the documentati...
HiI refer to the backup & restore section install guide for Cisco Unified Workforce Optimization Monitoring and Recording Services Installation Guide 8.0. I think the same also applies to v8.5, though I am concerned with v8.0. I need to advise a Cust...
Please i need help to upgrade ccx 8.5 to ccx 9.0, I read cisco documents . I need confimation from the UCCX experts for the following steps:-1-Fistly i have to backup the configuation from the existing CCX 8.5 using PUT (Pre-upgrade tool ,bak up ot...
Hi,I have a HA cluster which I've just upgraded to 8.5 SU4, and we use one button login on the phones, and since there's the two servers there are two one button logins - one for the primary server and one for the secondary.I had thought that in this...
I have been exploring the embedded CUIC that comes with UCCX 9.0. I am able to run basic reports just fine, but am not able to determine how to schedule reports using relative time periods.What I am trying to do is schedule a daily report, that ema...
I know that CCX DB Read and DB Write steps let you create SQL statements that include variables as parameters using the "$" prefix. But is there any way to build the entire SQL string "by hand" (perhaps with the "Set" step) and pass that to the DB R...
Hi, all,I have a VXML server, which only takes care of GET, POST and other HTTP requests but except HEAD request.But UCCX browser keeps sending "HEAD" to my vxml server, which causes the confusion and crash on the vxml server.I think the HEAD request...
Hi If we have agents using Agent Desk top, if a caller is answered by agent A and wishes to transfer to Agent B using the Agent Desk Top what DN is the targeted phone? Does the Agent Desk Top transfer the caller to Agent B using the ...
Hi all,We have a customer requirement where we need to get employee ID and call back number , after that we need to concatenate two number , Employee name and call back number and transfer the call . Using UCCX to receive the call.Is there any way t...
Does anyone know the difference between the HandledCallsTimeToHalf and HandledCallsTalkTimeToHalf?I'm no reporting guru as a disclaimer but I understand enough of it. I was asked to assist in matching up Cisco to Avaya reporting requirements so I'm t...
Hello AllRight Now in my environment , if a Caller wants to find the BALANCE , the only way to find it is via the VR.We are planning for a solution where if a Customer sends across a sms to a particular Number and find the Balance.This is a common so...
Hi all,I recently had to delete a CSQ from UCCX admin - all good no longer shows there but it still shows in HRC - is there a way to ensure its removed from there also?Similarly if I mis-spell a CSQ and remove it and correct my mistake again doesn't ...
