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We have a 200+ agents hosted call center running UCCE. Agents are on Finesse and CIPC. Since the 2 months we are facing several issues with Finesse and CIPC.Either CIPC gets unregistered causing finesse to logout. Or Finesse alone displays an error s...

Hi All,Actually, I have a Customer who uses UCCX 12.5.1 and everything has been configured in UCCX. Before that, The Customer has had A CUC Call handler And a Top-Down Line Group in CUCM. Now The customer wants the same situation in line group for th...

Hi All,Am looking for a support on finalizing the design for below requirement and need to know if there are any one 3rd party vendor who can provide all of the below features: SMS- Incoming and OutgoingChatBot UI with AI/ML capability from Google CC...

When using the CCMP API to create a Person then an Agent once the Person has returned a ready state, the Server returns the following error: Request sent at: 2022-11-30 13:14:46 POST /ResourceManagement HTTP/1.1 <soap:Envelope xmlns:res="http://w...

I have a requirementWhen support team get an email from priority customer immediately initiate a call to support team then play " message that we have an email from Priority Customer... ). we have CUCM, Unity Connection and UCCX. any thoughts, how th...

I am trying to understand about PG like how to add a new PG and related configs , however we have SPOG here we dont have the UCCE setup. SO could anyone help me where we do all this in SPOG . 

Just recently upgraded  from 11.6 to 12.5.  (and CUCM 10.5 to 12.5)Just got the following alert today on the Subscriber.  Checked the dbreplication and it looks good, all services are running.in RTMT tried to find the log (Trace&Log),  but I am a bit...

Hi, I am doing some outbound calls reporting based on UCCE data (ucce_awdb database). I was using the Agent_Skill_Group_Half_Hour table, but the management wanted details of those aggregated numbers. I tried to rewrite the same query using the Termin...

Hi Team,We have developed custom Finesse desktop using Rest API with BOSH connection. Now randomally agents gets automatically logout with reason code 0 in idle situation for more than 60 minutes. Is there any timeout/auto logout setting for rest api...

Hi everyone, Does anyone know the difference between Customer not home & No answer delay. And how the dialler know that the customer is not at home? No answer delay Defines (in minutes) how often the software waits before calling back a no-answer...

We recently had a LDAP authentication outage and during the outage we could not log into UCCX admin interface, the page just keep spinning trying to load, the UCCX admin is local to CUCM and not part of LDAP. Not sure if it was related to AXL having ...

Hi,   I am planning to build lab and want to test ICM Sprawler (10.5 and upgrade to 11.5) , can anyone advise on the hardware requirement.   Regards, Bala