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Any special concern is needed when returning an array from Java to UCCX Editor. I tried my code inside Eclipse and it's working fine. In UCCX Editor it's returning "unable to parse expression; expecting { (line..)" This error is in the return section...

Hello, Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number.  I receive these updates through the Wallboard user, using a DSN a...

Hey,i create new script for my customer with call back option and everything is work prefect.i try change the call redirect steps with call consult transfer so i can monitor if the call is answer or not and show that to the customer in the report.aft...

Is the private and public link is based on the network type 

Error "Agent device built in bridge is not enabled."Bridge IS enabled and programming has been compared to once user that is working.when the users are not ready there is an X on their red dot. CCX ver 11.6.1 express

Dears,  We are having a problem with the detailed call by call reports.  It keeps on loading and then pops up several error among which is the following: There was an error fetching value list values. Please contact your administrator. Its a UCCX 12....

What is the purpose of these fields in the Termination_Call_Detail table and what do they tell me about transfers ?

Hello Team, We would like to set up a third-party application to fetch the caller’s details which are required to integrate with UCCX to send the caller's number once the agent accepts the call, below the call scenario, please advise whether it’s doa...

HelloI have enough licenses in our UCCX 12.0.1.10000-24 , but when I try to enter to Finesse after entering credentials I receive  the next message - Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact...

I have created a new user.  This user has extension mobility and is a Finesse user.  I have created many users with this kind of profile.  I can see the user in RMCM.  I can even see the phones MAC address they logged into in controlled devices.  Whe...

PCCE 12.X SPOG is not working ,getting Service Temporarily Unavailableany help is greatly appreciated.