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The serviceability guides have the required info for the SNMP traps events and how to handle them but they have an omission that has become critical to our system filtering.The docs mention “Alarms with an asterisk next to the Message ID are deemed t...

Hi All, i am facing the attached error while trying to configure a new campaign in UCCX 8.5.1 SU3. It says outbound seats is not configured and need to configure it first through system parameters. When i access the system paramteres i founf it is co...

Hi folks,There are two vaiables in Formula editor's Skillgroup vailables ICM named as Avail and Ready. I want to know what is the difference between Agent Ready State and Agent Available State.As per my understanding, Agent Available State refere Age...

when i try to join a uccx slave node to the cluster i get the following error on the initial wizard: to Cluster failed because of Cluster Exception invalid disk Sise: diskSize(C2-FB-UCC-01)=146, diskSize(S2-ST-UCC-02)=134what can i do to fx it?

CCX version 8.5 agent trying to log in getting the following error.Cisco Agent DesktopThe password specified is invalid.Retry or Cancelpasswords are verified by AD - tested network access and it works.tried the same password on another user account -...

Trying to integrate a CRM App running Mysql 5.4 with UCCX 7. I know this isn't specifically supported, but others have stated they've had success...I've added the ODBC drivers to the UCCX server and successfully tested the connection within the drive...

Hi everyone,Where get i demo license CUIC 9.0?                 

. When I  am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on callt...

  Good afternoon,Has anyone in the Cisco environment had experience with bringing message board capabilities to the agent desktop..I have one CSQ that has requested seeing agents available and call Que's somehow right from the CAD without going to an...

Hi ,We are running ucce 8.5 with CAD 8.5. When i tried login to the CAD got the below error meessage. Tried with uninstall & install but no go.Thanks in advance

Hi team, I have a CCx Express 7.x working properly. There are some queue configured, but in a queue I ´m with the follow problem: - Everybody can answer the incoming calls, but only one agent is not receiving the incoming calls via trigger; - The age...