Contact Center

Hi All,Last week (on Thursday) our Historical Data stopped capturing any details?  I have captured a screen shot of the report.  You can see that the agent logged in time is 111:47:23 (at 3:47:23pm EST).  Any help fixing the issue would be greatly ap...

                   I am receiving this error when logged in as the administrator trying to create a group for a tenant folder.  I am unable to create agents from the portal.

I have 2 questions regarding UCCX Historical Reporting 8.x.  1)  In the Traffic Analysis report, there is a field for Peak Hour.  The Peak busy hour for my customer's contact center is the morning and is shown in other reports as being in the morning...

Hi,Does the UCCX 8.5 script editor support web services?.I found a post in reference to the same by anthony. Is it the only way or are external web services natively supported by it.

Hi, I have the same config if I compare a 6941 vs 6945 but the agent can't login with CAD if they have a 6945.Anyone ?                  

Hi all,I want to insert new agent not use configuration manager.so, I find out API or how to access AWDB directly.Thanks,Lee                

Hi,We migrated from UCCX4.0(5) to UCCE 7.2 last year. UCCX has a feature that lets you define skill levels for agent. UCCE doesn't have such a feature, I now use a second skillgroup as an overflow, the LAA success node goes to say skillgroup SG.1 and...

Hello Experts,I would like to setup an outage prompt or message for one of our clients during crisis and this should be enabled by dialing a 4 digit number. If it's disabled status call should land and work as normal. Please help me how to do it. If ...

Hi,Does anyone worked with ECT (Explicit call transfer) in IPCC 7.1.5 version for Europe region. I know this IOS feature is supported byCisco, but wanted to confirm how it is handled within a IPCC environment.Thanks in advance.                  

                   Hi All,We are currently running UCM 7.1(5) with ICM 8.0(1) and CVP 8.0. The CUCM is shared by back office users as well as Call Center Agents. We are planning on migrating the UCCE Agents to a dedicated UCM 8.x in the near future. ...