Contact Center

Is there any way to change the Agent Ring/No Answer settings per team or workflow basis?The System parameter which controls this, is for the whole CCX cluster..Some of our teams want it one way, and some want it the other way..Any ideas?CheersDion

Hi,I am trying to change the font size for the Cisco Agent Desktop 8.5. I am aware that the way to do this is to change the Windows font size settings, however when I change the font size with Windows it changes font sizes for all other tools that we...

Hello All,I am seeking a suggession on a issue which seems to be lying with network.Agents are located in different location and all remaining Cisco components like ICM, CVP and CCM are in data center.Agent succesfully logs in via CTI os Dsktop agent...

I was hoping anyone could help me with why this happens when a Script that contains custom Java classes causes this:9050348: Dec 03 02:05:57.283 EET %MADM-SCRIPT_MGR-3-UNABLE_LOAD_SCRIPT:Unable to load script: Script=/CCInfoCollection.aef,Exception=c...

new vpn version---Posted by WebUser Pad Man from Cisco Support Community App

                   I need to read a database that have X nums of rows, Once I read a row I have to do some logic and based on that logic I should either go back to read the database or terminate.I already have my Java element created to read the data...

                   Our Agents ACD line appears on the 2nd button on the phone device and the Agents Primary Line on the 1st button. When the agent uses their Primary Line, call monitoring will pick up their conversation. Is there a way to disable the...

Hello,We have an issue with our knoahsoft recording software it will not record when users takes calls from home using cisco VPN.  We have knoahsoft recording version 2, cucm 8, and uccx 8, and IP communicator 7.  Also calls do get record if users ar...

Hello,As you all know , the stupid stock reports in CUIC only  contains half hour data , i need a report for the agent performance that  can appear on daily basis (one raw) , does anyone have the report  definition for the Agent team 26 webview repor...

Hi All,We have small doubt about the reskilling tool, is there any way to set the read,write acess, because there is requirement since management portal is not available we can do only with reskilling tool, but all supervisor who are assigned with te...

We are currently working on a project where there will be 100 callsqueued for approximately 5 or more hours before being serviced.  Can youprovide any limitations on queue time in either the UCM (gateway), icm,or cvp platforms.  We are worried that t...

Hello guys,at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.But now when i want to implement the agent queue, i´m not able to see calls in the queue. From other solouti...