Contact Center

30 seconds wrap-up time works well with regular phone call (calls coming from PSTN or internal phone). But it doesn't work when using "Place Step" in script to place a call to the same service queue. When using "Place Step" to make a call to service ...

Team - we have a customer going from UCCE 7.0 to 8. There is no SQL server. The PG and CAD   are on the same hardware server. We have separate servers for PG/CAD. Per install document we may need to go from 7.0 to 7.2 and then to 8.0. Will the CAD cl...

I have a question regarding rebooting servers in the HA cluster.From what I have read, you should always reboot the Pub server first, then once Pub is completely up, reboot the Sub.Does it matter if the Pub is not the Master?If the Sub is the Master ...

Does anyone have a XML area code script that I can look at?

CUCM 8.6.2.20000-2CCX 8.5.1.11002-22After upgrade from CM 8.6.1 and CCX 8.5.1000XX the CAD would not login. Mobility is not enabled.After reading the blogs changed the phone profile to IPV4 only and reset all  the phone.This fixed most of the phones ...

As we have just re-written our scripts, the supervisors want to run a new supervisor workflow to send e-mails out when certain thresholds are met.  However if the Supervisor isn't there, they still want it to run.This is on UCCX 8.5 SU2.I know I can ...

Dears;What is the right rule (right configuration) that I have to place it to be able to distribute for the following VXML browsers in the below algorith:zone prefix IPCCKWT_P 4519* gw-priority 10 IPCCSTCVG1 IPCCSTCVG2 IPCCSTCVG3 IPCCSTCVG4First requ...

Dear Networker,We have UCCE 8.0 installed. We have CAD 7.2 services installed (on both servers collocated with PGs). We are planning to upgrade CAD to 8.5We followed the CAD 8.5 install Guide.We:1- Installed SQL 2005 on the primary server with a new ...

Hi,Kindly let me know how can i make use of custom formula to display the result in the footer.I would like to add only some rows in my existing result set.Say i have 10rows.I would like to add the 2nd,3rd and 5th row and display the result in the fo...

Hello GroupAnother noob question, we have some vxml application running on a cvp 8.5 server, its been created and deployed almost an year ago. Now the BU wants to do some modifications on the flow & prompts, unfortunatly, we dont have the source/proj...

Hello: I have a problem.The agent agent log out automatically. Is possible to change this setting? I mean, that the agent is logged off. He has to login again to resolve this issue.ThanksSalman