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Hi All,I know that the Backup and Restore will backup all configurations done on the UCCX and also the databases and even the call recordings, but what if anything happens with the OS itself?I need to install a backup tool on the server (for example ...

I am running UCCX 8.0(2) and I am trying to connect Crystal Reports to the database but the documentation states only V11 will work is that really the case? We are not able to get Version 11 only Version14 is now available. Is there anyone running th...

Hello,     I suspect that this is an frequently asked question; why am I getting a different number for calls abandoned on the Cisco Supervisor statistics than in Cisco Historical reports?  In Historical Reports the number apears to be greater than i...

I applied the latest cop file for SU2, and it did fix the issue we were experiencing at this customer. My question is I can see the cop file referenced when I do 'show version active' in a putty session. But from the OS admin page I just see the acti...

Hi All,i need help in doing script ... actually we replacing the current one .. the script will be like this:-when anyone call the our main tel number 1xxxxxxx >>> "Main Menu Arabic & Main Menu English" the greeting give three options 1 for operation...

Resolved! Check UCCX logs.

Hello. I have to check some logs in a UCCX. I'm trying connect through RTMT to get the logs but I have authentication issue. This is the first time I'm going to access to UCCX with the RTMT tool. I have the user and pass to connect to CLI and web adm...

Hi All,Just wondering what the best way will be to upgrade IPCC 4.5 to CCX 8.5, i know there is no direct upgrade but want to know how the licesning will work. CCX will be on new UCS server. Current CUCM version is 5.x and new CUCM will be 8.6.2.Than...

I am having problem with agents going into NO READY. I have done the upgrade to the CAD but I still have the problem. It could happen three or four times a day or on other day sit might not happen.I was wondering if others have had this same problem....

Hello Team,One of my customer wants to tests CTIOS with Windows 7 64 Bits, and prior to install 8.5.3, I need to have the basic version 8.0.1a, the only version supported with Windows 7 64 bits:Windows 7 (64-bit) Support for CTI OSStarting with CTI O...