Contact Center

Hi,I have a partner working within the public sector space that would like to extend their agent CTI integration from CCE (Using CTI Toolkit) to the CCX product. A couple of questions;1- Where do I find the SDK or other information to get them starte...

Hello,we are going to install a CUCCX 8.5(1).We have read on the SRND (http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf, at page 118) that:"There are certain CAD modules that rely upon r...

Hi All,I am facing an issue in which i see that almost 50 % call are being aborted on the Run Ext. Script node. This issue is just for 1 script only rest are working fine.1. Could this be a cause of a network issue? delays or packet loss between the ...

I am upgrading an IPCC 3.5 system to 7.0.1. We need to migrate our CDR on the IPCC. So we are going to upgrade to 4.0.5a and then to UCCX 7.0.1. In the upgrade documentation for upgrading from 3.5 to 4.0.5a we are supposed to use the 4.0 License Conv...

Hello guys,I would like to now if it's possible to use any smnp monitoring tool with Cisco ICM 8.5 to monitoring the services status about PG, CTI Server, Router, etc.If it's possible what the name of the tool?Thank you very much

Hello,I'm having trouble with some IP Phone agents.  I have associated the phone with the RMJTAPI application user and subscribed the phone to the One button login service.There are lots of phones that are logging into the phone agent OK, just some o...

I have ICM 7.5.10I have a Contact Cetner group that wants to bill a client based on how many calls they transfer to them.  In the TCD table I am not seeing the number an agent is transferring a caller to.Is it there and I am just missing it?Is there ...

Hi. I need to know who I can enable Voice monitos start button in Cisco Supervisor Desktop 7.5.1.Regards

Does anyone know if it is possible to import a certificate into the Java keystore within UCCX 8.5?  We are currently using 7.01 SR5 and have a pay by phone application that uses SSL to communicate with our billing system.  We had to use the keytool c...

Hi All.we have faing one issue in Super visor voice monitering,monitering is working but some echo problems also some times one way voice only coming ,we are using uccx 8.0.2 Su4.Thnaks&RegardsRenji

Hello,I need to know which APIs are available for CUCX. I have found UCCXCTI, but I think this API is indicated for call proccesing. What about e-mail, for instance?Thanks!