Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Good afternoon, I have router Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.2(4)M6a, with app-b-acd-2.1.2.3.tcl (this i upload to router because i dont find the scripts or TAR archive in the system)I just need B-ACD to run the ...
Hi,The dialer sends an empty externtal number mask field to the GW. I would like to translate what I am receiving from the dialer (which is nothing) to 1888-234-12345. I am trying:Voice translation-rule 100rule 1 /^$/ /18881231234/Router#test voice t...
Hi All, Anyone know if there is a way to allow caller input only after the standard greeting is played on System Call Handler in Unity Connection 8.6? Basically we want the caller to listen the standard greeting first, then provide maybe 7-10 second ...
Dears, I have issue with DTMF to RightFax, when i am trying to call from any mobile the calls are going through even from any PSTN, but the issue if someone from his company (Extension) call the main number of the RF some time it works some time not....
we have a small site that we installed 1 ip phone. that site has no srst router or phone lines of any kind at that location. It is also in a different state than the corporate office. That phone connects back to us over the WAN to our corporate BE6K ...
Hello , Lately we experience delay problems .For example when I hang up the phone it take the phone a few seconds until the call actually disconnect or when I answer calls I hear ringback for few seconds before the call actually connect . It happend...
As the EM, that would make the auth. from CM end users' PIN, which cannot sync with the LDAP. Is it possible to make the PIN auth. as LDAP?
I am having issues on occasion with users seeing blank pages when hitting the services button on their 7945 phones. When the user hits this button it should bring up the UCCX login page or their UCCX state page. However, on occasion this just shows a...
We currently have a legacy TDM ACD system used by the Call Centre running alongside CUCM 8.5 which is used by back office and admin staff.When we implemented the Call Manager we configured all our access ports with the Voice VLAN to make any office m...
I need to load balance a low volume of calls between 2 DNs.Incoming calls need to be evenly split between Employee1 and Employee2. If they don’t answer the call, it needs to go to their personal voicemail, not a common voicemail account.I think the ...
Hi all, we have a bunch of hunt groups that place the caller into a general voicemail box related to that group, "Sales" for example, if no one is available to take the call. We use 7861 phones with the 16 feature buttons down the right side. I'd l...
Hi, we have 2921 with CME with a VIC2-4FXO connected to the telco providers network. Everything worked fine for a couple of months,but since a few days we have a heavy distortioned ("motor") noise when we want to do an outside call (or receive an inb...
HiAnyone has used a Macbook pro or Air as a daily drive computer for Collaboration Implementation and Troubleshooting?(Telnet, Cisco CUCM Web page, RTMT, CUE Editor and CCX Editor)i know many of those tools need to be on a windows virtual machine.Or ...
Hi All,We've got a strange problem at one of our buildings with a number of VG224 devices deployed, mainly for fax services.What we're noticing is that on occasion, certain fax machines will lose the ability to send/receive faxes. When checking the...
Hello everyone!We have a situation in a couple of our locations. They, unfortunately, have a T1 and ONLY a T1 @ 1.5Mbps ... inside they have about 10 phones...whenever someone has a need to download a considerable sized file from the web or simply wh...
