IP Telephony and Phones

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Hello Experts, We have DID 819-772-62XX which is translated to 133XXXX. 133XXXX are the extensions range for IP Phones. The DID is supposed to ring the director's phone which also rings on his secretary's phone (Shared line). If none of them answers ...

mightyking by Level 6
  • 2393 Views
  • 14 replies
  • 0 Helpful votes

Can anyone point me to a good document on inbound call routing? Also, if you have any other thoughts on the scenerio below, would be appreciated.   We are adding another number to our circuit and I'm trying to figure out how to get it to route.   Tod...

Hello ,        Am currently working on simple application that record call with the IVR using the UCCX and my issue is that I need to add the time stamp "hh:mm:ss" to the recorded file name.wav below the set step contents, and how please to add the t...

Hello everybody,   I'm trying to make a redundancy setup of a CUCM group (Publisher and subscriber), and would like to know what are the steps that I should follow to make the setup work especially that I'm planning to do this in a working environmen...

TrickTrick by Level 3
  • 1365 Views
  • 16 replies
  • 0 Helpful votes

Hi,  i have cucm 11.5. i wanted to make changes in MOH for all devices, ip phones,jabber, ... so i did it from bulk administration . But it is not taking effect on devices. Why is it so? do i have to restart anything? 

Sonam by Level 1
  • 617 Views
  • 3 replies
  • 0 Helpful votes

I have a receptionist that has a BLF Speed Dial for a subsection of the employees with the company. She is able to answer these lines. However, when a call comes in on one of these lines it gives a short beep and nothing else. What is the best way to...