Unified Communications Infrastructure

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I had been using this combination ( Cisco IP Phone 7962 & Plantronics  CS500XD ) without any issues for several months when suddenly my headset would begin dropping calls after 30 seconds to one minute into a call. We replaced the battery and then th...

This is a weird one. Only mobile cell jabbers users when dialing an extension 112 it for some reason dials to 911. Jabber on Mac and PC dials to the users extensions correctly regardless of teleworker or internal worker.  All physical internal phones...

sam saeed by Level 1
  • 1 replies
  • 0 Helpful votes

Resolved! CUCM was stuck

Hi there, My customer told me their CUCM which is running on BE6000M was stuck twice last week. It was running very stable in the past. When the issue happened, the IP address of CUCM was not pingable, and CUCM was not logined via SSH. They needed t...

Yangjp715 by Level 2
  • 7 replies
  • 0 Helpful votes

Hi All, Is there a way to disable SSLv3 and only use TLS within Unity 9.1.2? I understand we can do this based on browser settings but can we do with in the unity itself? CISCO release notes doesn't mention anything about this. Thank you in-advance. ...

Hello: We continue to see differences in call volumes for SL offered, SL abandon and some others between some reports. The two reports are based on Call Type Daily table and Call Type Queue Daily table. Both are linked to the call type table - no ot...