Unified Communications Infrastructure

Resolved! CUCM intercept treatment catchall

Is there a way in CUCM to catch un-routeable or invalid dialed numbers and either send them to an operator/DN or to play an announcement? At the moment these types of calls just get a fast-busy.For example, in Avaya there is an intercept treatment f...

Resolved! Cisco Unity Connection - Greeting format

My CUC users dont want to use their first names and last names on their mailboxes. They simply want to use their extensions. The problem is that when you are greeted by one of their mailboxes, for DN 3002, it greets you as "extension three thousan...

What is Web Service Access in Unity Help Desk Administrator role

I am trying to create a helpdesk admin user in unity which can only reset voice mail password for usrers. While chossing the pre configured Helpdesk Administrator role template I see every role assignment is set to view but the last one "Web Service ...

Resolved! Find which CSS a given partition is in

How do you determine which calling search spaces contain a specific partition? It's not practical to go through them one at a time as there are too many to look through. I thought about enabling dependency records but it seems this may cause a CPU s...

Are there any local saves for speed dials in older versions of CUEAC?

Many months ago we upgraded all of our voice servers from 7.0x to 10.5 and quite a large amount of users were not prepared for the move because they hadn't backed up their AC speed dial lists. When we did the upgrade we completely changed our servers...

CUCM 10.5 integrate with hipath 4000 Siemens

How to integrate with hipath 4000 siemens and CUCM 10.5 and what about destination node number ?

Resolved! CUC - Uses 1000 users ova template for 1100 users?

Hi everybody, According to http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/supported_platforms/10xcucspl.html If I select the OVA template for "Virtual Platform Overlay for up to 1,000 Users"- Does it mean the user account and mai...

Lync SIP OPTIONS Requests

I've been migrating from Lync 2010 to SfB 2015 for some time, so now got a problem with sip trunk like this https://social.technet.microsoft.com/Forums/lync/en-US/adeca19e-ce8a-40cb-bf6a-69eff77cde7a/disable-lync-sip-options-requests?forum=ocsvoice O...

unity connection web inbox phone not answering

Hi, I have a cluster CUCM and CUC (10.5)Seems to working fine, but I have an issue with the CUC Web inbox. I can play through the computer , but not through phone. Get the message "Phone not answering"We have a SIP trunk connection between CUCM and C...

For Reception, press'2'

UC500 System. Main phone messagewhen not picked up: Do dial by name... for a full list... all work. To reach reception, press '2' - not working. When you press '2,' it asks for a password? This was working previously but not now... how do I reso...

License Question to CUCM 11 ## Urgent## please

Dear I have CUCM , Unity Connection , CUP and Prime as following below in the table , - I need to upgrade to latest version 11.x for each one , the UCSS is compatible with version 11 ? - How the license it will be ? - D...

Blocking selective mobile no.

I am trying to block the incoming no.. those no. of abusive caller ..... below mention wa the configuration done in bold letters...but call from the number 9819640411 not block by Voice Gateway .... even i test the test translation-rule 5 ..which sho...

CUCM Backup

Hello, I want to take CUCM 8.6 backup, is there are any document or guide? Thanks, Rajitha

Troubleshoot steps

How to find the call flow for unknown setup.. Please tell me the step to how to identify call flow for any unknown steup (ie call flow internal or External) by using debug or any test call command...

Resolved! Cisco Unity System Call Handler not working as expected

Hi guys, I´m trying to create a system call handler in Cisco Unity along with a recorded message to be used for an attendant console extension number. I have created a new one with display name "test" and I have recorded a message in "recorded name ...

Unified Communications Infrastructure

Forum Posts

Resolved! CUCM intercept treatment catchall

Resolved! Cisco Unity Connection - Greeting format

What is Web Service Access in Unity Help Desk Administrator role

Resolved! Find which CSS a given partition is in

Are there any local saves for speed dials in older versions of CUEAC?

CUCM 10.5 integrate with hipath 4000 Siemens

Resolved! CUC - Uses 1000 users ova template for 1100 users?

Lync SIP OPTIONS Requests

unity connection web inbox phone not answering

For Reception, press'2'

License Question to CUCM 11 ## Urgent## please

Blocking selective mobile no.

CUCM Backup

Troubleshoot steps

Resolved! Cisco Unity System Call Handler not working as expected

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How to add or configure VG320 to Cisco Unified Call Manager Express

SIP outgoing calls are not working

How to connect CVP to Cloud Connect

No DTMF from SX20 directly to Conference Now Bridge

Call Manager FIPS Mode Enablement

Calling Party Number Modifications

Complex Call Routing between CUCM and CUC and Back Again

play announcement while no one answers

Unity 11.5 data export COP

how load balance phone registration on 2 CUCM ?