Contact Center

Is there a way to allow or force the agent to change their password in CAD?  We have created all the users with no passwords.  Now Business wants them to all have unique passwords. We would like to allow the agents to change their own

Dearswe have IPCC 7.3.1 with CVP 3.1 and CCM 4.2.3 and H323 with Gatekeeper, we are using four CVPS (4 pims Per VRUPG) and it was working fine, recently we added another CVP to have five CVP and new PIM showed Active and VB AND application server is ...

Hi,I have a customer who has a small Call Center for his customers. It is based on UCCX 7 and has 3 CSQ and two group of agents. They want for one of the CSQ, to have priority queing. For example, when a customer with DNIS 1111 dial in, goes to the q...

dear Networkers,I am working in a cisco ATP Cisco Advanced Techlogie Partner), we would like to purshase the Non-Production ICM pak.The Part number is "ICME-NPSENT-DART=" (200$)I would like to know how manu agent licenses will we get when purshasing ...

Hello,I am running UCCX w/HA 8.0.2.11003-10When adding a new CSQ I am receiving the error: An error has occurred saving CSQ configuration data. Any ideas what can be causing this?Grateful for your help,-Kelly

Team: as peragent document the agent can have an wrap up activity action - where is this assigned and unassigned? We keep hearing it shows up at times for agents sometimes not when they do send and complete.

Installing my first UCCX 8.X and have reviewed the Install/Admin docs, but can't seem to find a reference to where to access this from. A little help please?Thanks!

Hi,Currently i have an issue when side A is down, agent is unable to login and CVP doesn't answer the calls, it goes to error script.What i've noticed is that PGB is showing this status:PGB pgagent: (OOSvc a:Disc B:Reset)And Router is showing this st...

Does anyone know how to change the port that dbworker connectts to a specific external database on ?.  We have a requirement to connect to a specific MS SQL instance on a non standard port.  I have tried changing it in the router registry and also in...

Hi all,Is there a way to re-run the integration wizard? I've missed out some configuration and as a result some of the details were not not populated into CIM.a) Agent PG not shown in Listenerb) Peripheral and UCCE agent login name not populated in u...

We have UCCX 7.0 with agents running CAD and want to know if we record calls using the CSD without the agents knowing they are being recorded.