Hi all,When I check the termination call detail table in HDSDB, I observed that for few calls ANI filed is showing as anonymous.Please find the below screen shot.Can any one help me, at what scnario we will get ANI field is "anonymous".Thanks,Siva
I am interested to know whether DTMF masking is available in CVP4.01 SR2.If so, how to achieve the same?Considering a specific case, where we have a caller, IVR and agent in conference and the IVR is presenting a menu to collect sensitive data like c...
Hello,I have a client with CVP, ICM 7 and 8.x builds. They would like to have a way to turn on and turn off emergency message played in their main menu.I see it a two step process: 1) verify and authenticate the caller 2) give the option to change ...
Hi,I have a CCX 7.0. On some PC CAD goes in resserved state for random duration (1 -2 min) after attending the call. In this duration agent is unable to receive new calls or chnage the state.Please let me know steps to resolve the issue.Regards,Andy
Hi,Am trying to install ICM 7.5. at a Customer site under thier Corporate domain. We have created a parent OU as Cisco_IPCC under the domain and added the ICM servers to that domain. When I tried to run ICM setup and create Cisco_ICM OU its throwing...
Hi All;In order to get the best network performance that serve UCCE (enterprise) with CVP, how the VLANs to be applied in the ports (how many vlans, and which for which)? Any advise about the best approach for those VLANs?RegardsBilal
Hi All,Very new idea but it's very important for me! Can I configure one particular DN and associated configurations anyhow on ICM so that those calls wont be updated on ICM database? particularly on TCD table?? One toll-free IVR service is killing m...
Hello;I faced a serious problem on UCCX application page. when I try to add new application or update existing applications I see blank page with following error on IE task bar: "document.forms.scriptappform.success is null or not an object". I check...
Hello all,We upgraded to Cisco UCCX version 8.x a few months ago. There is a requirement for creating a custom report. We are able to connect to Informix database but when trying to query the data, we notice that the data is abnormal. For example - d...
We are using Contact Center Management Portal 7.5, and are having an issue where we deleted some agents, but they are still showing in CCMP as "Awaiting Deletion", for both the agent and for the person. This is a problem because we need to re-use th...
My newest project consist of adding a pair of CVP servers and move part of the logic currently handled by IP-IVR to CVP. The end result being that calls will arrive at ICM, go to IP-IVR, and only certain types of calls will then go back to ICM to be...
Hello,We had an email routed to our exception queue, but I am having issues finding out why it was routed there.I attached a screen shot of the audit, and was wondering if anyone could point me in the right direction?Thanks!Barry
Hi All;Is the Remote Silent Monitoring software is a separated CD or it come with ICM or with Call Manager so can be downloaded from them via a link?So based on that, how I can select my Remote Silent Monitoring version to be sure that it is compatib...
Should I be able to log 2 agents into the same ID and device at the same time. Example:Agent A with agent ID 1234 is logged into extension 5678.Another agent logs into CTIOS with the same credentials from a different PC. So agent B sits down, upens u...
