Contact Center

I am trying to restore an IPCC-HA cluster ( 2 node )I have all CUCM up ( Publisher + 2 Sub )The error that I have in the gui wizzard to restore ; it can't reach Call manager, I don't know why... the publisher is in the same Vlan I also configure the ...

Folks,   We are getting this error on our CCX 7.01.SR5. Our CUCM is running 8.0.3 as you can see on this:ERROR VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [18: SPLKAXL_RET_GET_CM_LIST_FAILED].ERROR VOIP2048 Co...

Hi,We have integrated Voice gateway(3945) with Fax server through FXS line. Once the call reaches the FAX server, it is not recognizing further DTMF input .Does the FXS has the capability to recongnize DTMF?RegardsKrishna

Is there any way to drop a caller from a conference call using the Agent Desktop like we can do with the ConfList on the physical phone?

Hi All;Currently we have in the site Informix Database to be used for CVP and IPCC reporting, but is there other recommended product than it to be more rich in the features and able to use it to generate reports for CVP and IPCC?From the other side: ...

When ever I have new call center groups I bulk import a bunch of generic named users in to IPCC. As the call cetners get staffed I thne have to go back in and assign real names as enployees get hired.  Is there a way via the Agent reskilling web page...

I have one skill group in paticular that is showing a higher number of aborts on the script (in monitor mode) than the others.  This same skill also has a higher number of RtrTasksAbandQ on WebView reports.I am trying to track this down to a call lev...

I can not enter the crs administration lost the password. How could retrieve the password to enter the administration interface crs? Please help me,Natalia

Can I modify the supervisor login information in agent explorer in ICM configuration manager? I've typed in the wrong id by mistake and it seems that I cannot change it. Do I have to remove the agent and add it back? Also what if the user's password ...

Hi,We have a requirement of 2 different MOH for same agent extension depending on differnt DNIS. Means CUCM should play different MOH based on type of call/skill group. What is the best possible way to achieve this ? Or do ICM/CTIOS 7.5.9 support mul...

Does the IPCC Express support Web, Chat, IVR, CRM integration Contact Center ?RegardsMohamed