Contact Center

Hi,I need to know how can I separate the call type of the task when the calls are within a Inter-cluster. For example: when I make a call from CM A, where are a Inter-cluster Trunk with CM B, the call type of the task in WebView (ICM) comes as "OUT" ...

Hi,We have 6 remote locations with centralized Call manager and IPCC servers.  5 out of 6 locations silent monitoring is working fine. But in one location there is 10sec delay in silent monitoring.  The scenario is A, B, C, D, E, F are the locations....

Is there a way to set the initial timeout in the Collect Digits step to a value less than 1? I have a script that invites callers to enter an extension number now, or hold for more options. A one second time out delay is too long but the step does no...

Wondering if anyone sees this activity too.I have a customer running CCX 7.0(1) SR5. While in the Supervisor Desktop looking at an outbound call of an agent, the super clicks on the Outbound entry under the agent to show the "Agent Contact - Active C...

I have a campaign with two query rules.  One has a penetration rate of 5, while the other has a penetration rate of 1.  Now, I would expect a somewhat linear dialing of 5 dials from the first query rule, 1 dial from the second query rules, 5 dials fr...

HI,I've just trying to licence the port and redundant ports on 2 CVP call servers. The Cisco Product License Registration Page is asking for “System ID of the installed software. The System ID should be of the format "XXXX-XXXX-XXXX-XXXX", with allow...

Dear Support,I am using UCCX 5.0(1) and using the built in Cisco Desktop Administrator ver 5.0 Build 6.4. I don't find the Work Flow Configuration.Please find the attached Screenshot.Regards,Vaijanath

Does anyone know of a way to read the "Line Settings" such as "Display (Internal Caller ID)" or "Display (Internal Caller ID)" or "Device Information" "Description" information.I am currently using a "Get Call Contact Info" script which works for the...

Im trying to make some sense of some of the Call Results when running an agents dialer campaign in Predictive_Only Mode.For instance:1. I have results 13 and 16 both with callstatus = M.The documentation says that 13 = "Dialer stopped dialing custome...

We are running Cisco UCCX 7.0. Running Cisco historical reports version 7. I was wondering if you can provide access to historical reports only for those contact service queues who the person logging in is a part of? I would rather a supervisor in on...

Hello Experts:Greetings! Which MCS  2003 OS patch has the fix for the DB replication issue caused by SQL patch 2282  that is embedded in the OS SR. My customer  doesnt want to install the OS SR which has 2282 patch that may cause DB  replication iss...