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Hi ,We observed CTIOS client  gray out issue occurring in the following reasons.i.e >> While agent try to login to the application with wrong credentials>> After closing  CTI OS client application with out logged out. ( Might be when application hang...

Incoming CAD emails that come in as TXT format has text that all runs together.  HTML emails come in fine.  we are using Exchange 2007's IMAP service to pull the emails.  Anything we can do to fix this?  Maybe have them all converted to HTML?

Hi,We want to integrate the IPCC with the billing system so that when customer call to the CC he/she will get the IVR and if he/she want to talk to an agent then IPCC will notify to the billing system to start billing and when disconect the caller bi...

I have an IPCC 7 enterprise and I'd like to know if there's a way that I can give priority to an agent.I have 5 agents with the same skillgroup but I want that the calls go first to a specific agent and in case that agent is busy the call goes to ano...

Can anyone provide some good document or steps to integrate UCCX6 databasewith Microsoft Sql 2005 for reporting purpose.Regards.

Hey guys, I'm trying to setup schedule based routing through an IVR and I'm having some problems figuring out the best way to do this.  I want it so when a call comes in to CSQ-1 after 5PM it gets routed to CSQ-PM, but then after 9PM all CSQs are clo...

Hello All,We have a rep using Cisco Agent Desktop 6.6(1) and is having a random issue with a call showing up in here queue as connected and the timer runs up but she isn't on the phone. The only way she can get this to go away is to restart CAD and w...

we are using IPCCE 7.1 with CVP 3.1 as routing client, we had four call types leading to same skill group(one skill group) with Different priorities, the problem is that when looking to the ASA  at the four call types it is totally different from the...

Running UCCX 5.0.2 SR3, cisco agent desktop, 7942 series phones.I would like to have the phone default to headset, not speaker. Inbound calls ring the speaker, outbound calls initiated from agent desktop default to speaker. I found the option to disa...