Contact Center

I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But...According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compat...

Hi Geoff,I need to know one thing that one issue where customer reported  for incoming calls has routed direct to their voicemail even agents are available on CTIOS desktop or sometimes the call will just loop back even agents are available.Could you...

HiI would like to migrate third party IP-IVR to CVP 7.0.2. Currently, it is integrated with CUCM 6.1.5 and ICM 7.5.2. Site has multiple gateways controlled by MGCP. I will be adding new VXML gateway. All the calls to contact center are routed via Rou...

Hi,I have UCCX 8 version 8.0.2.1100 new installation.  The UCCX 8 can't send emails trough Exchange 2007. When you login to windows PC with the same credentials used by UCCX  and open outlook you can see all messages stuck in the outbox. This happens...

Hi,We are using UCCX 7.0  In Histrocial detailed CCDR report we able to get the report for outbound call also.But issue for the Outbound is calls which is not answred by the remote party also having some seconds duration in the reportBecause of this ...

hello allwhen an agent places a call to a customer, once the call is finished the wrap up codes aren't displayed to the agentis there a way to enable wrap up codes on outbound calls ?we have ucs 7.0.1sr5 HACUCM 7.1.3

Hi ,We observed CTIOS client  gray out issue occurring in the following reasons.i.e >> While agent try to login to the application with wrong credentials>> After closing  CTI OS client application with out logged out. ( Might be when application hang...

Incoming CAD emails that come in as TXT format has text that all runs together.  HTML emails come in fine.  we are using Exchange 2007's IMAP service to pull the emails.  Anything we can do to fix this?  Maybe have them all converted to HTML?

Hi,We want to integrate the IPCC with the billing system so that when customer call to the CC he/she will get the IVR and if he/she want to talk to an agent then IPCC will notify to the billing system to start billing and when disconect the caller bi...