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I have tried to create new template using crystal report ver 12.0.0.683. when i run the report using"Cisco CRS Historical Reports" client i got the error likeError #-2147206429 ,Description= Invalid TLV record. ,LastDllError= 0.i am using CRS 5.0(2....

I have a limited knowledge of IPCCX. I have installed IPCCX 5.0 and i am in need of some assistance. I need to create a script that when all operators are busy a recording is played to the next caller that "All operators are busy" and it will place t...

Hello everybody.A customer needs to install Cisco Agent Desktop (CAD) and Cisco Supervisor Agent Desktop (CSD) on Windows XP Service Pack 3 (SP 3).I know both applications are able for Window XP SP2, of course the customer is having problem with wind...

Hi allthe question is about CCX 4.0 co-resident installation with CM4.1.3.We whant to install CCX 4.0 bundled with CM 4.1, but we have a 2 server CM cluster, not a single server.How we can do it? How this affect the CM cluster? Best regards.

Hi, Can anyone tell me the exact field where the number of calls in queue is stored in the IPCC database?Thanks

Dear All,We are in the process to implement UCCX on 7825H2 server, however when i checked the media, i found that "HP Servers Cisco IP telephony Server OS 2003.1.2 Installation & Recovery DVD I" is not there in the box.I understand that normal proces...

we have hosted ICM.i have recently installed Internet script editor and it works fine for one CICM but not for the other one and gives error.error: cannot communicate with web server.thxx

I am interested to know the expert view points for solution proposals - When to propose IPVIR (CRS) and Cisco Unified Customer Voice Portal.

Hello,We are running IPCC 4.0 and it crashed the other day. Some of our users that were using personal phone books no longer have them. I imagine that they are stored on the server, but does anyone know exactly where? Is there a way to prevent thi...

I'm running CRS 4.0.4 with callmanager 4.2.3. My desktop agents work fine and I was going to use IP phone agent as a backup for anytime a PC is down. When I select the service on the phone I get the error "host not found." I am using the callmanag...

Hi!I've assigned an IP Phone service to IP agent phones. When selecting the service from the phone an error message displays: "Error HTTP [404]!"The configured Service URL should be something similar to: "http://X.X.X.X:6293/ipphone/jsp/sciphonexml/I...

Hi, I am trying to resolve some issue where JTAPI doesn't start and in the system parameters I don't see any value for codec, I have found the following link which may help me but I am struggling to find step 2. which says:Choose Cisco CallManager > ...

Is there any report that i can use to see how many calls have been answered by each agent for each CSQ??

Is anyone having success using Witness Systems with IPCC Express (CCX 5.0)?And how complicates on the installation process?Thanks.Dat Pham

Hi,We have Cisco OUTD and the problem we are facing is some of the calls are going into HELD mode after landing onto agents extension after accepting the call its going into HELD mode and after I disconnect same call I recieve same call again ( you c...