Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,Anyone know of any issues in 4.5(2) SR2 regarding agent/resource login issues? We had an agent that worked fine and no changes, and they could not log in anymore. Got a resource id not found error on the agent desktop when they logged in.The Call ...
hi,can someone help me with this issue.we have UCCX 5.0, and simple script that routes calls to CSQ with 4 agents.after prompt welcome messages is played, script can't route call to agents. Cisco Desktop Agent state turns to Reserved and Music on Hol...
Is it possible to have more than 2 Resource Queues in 1 IPCCX Script? I have a script that has 3 queues (Select Resource...), but it always stops at the 2nd queue. I tried nesting them but still the same problem. Please advise, thanks.
I have an IPCC Express Supervisor that can record all her agents and hear the recording with one exception she can't hear the one agent's recording. Weird huh? Any ideas? Thanks in advance.
Hi All,I want to deploy NMS for Cisco IPCC Enterprise.Can anyone suggest me some NMS tool compatible with Cisco IPCC Enterprise ?Thanks in Advance.Regards,Amit Lad
I have an issue where calls are coning in with eiter 'private call' or the ani is blocked.I have a translation rule rule 1 /^$/ /4169999999/ that is on the voice port but this doesnt seem to work. Is there any ideas on how to handle calls with privat...
Hi,I am getting a discrepancy between the Agent Call Summary and Common Skill Contact Service Que Activity report. The Total Inbound ACD for Agent call summary shows 11,678 compared to 11,084 Calls Presented for Common Skill Contact Service Que Activ...
if automatic work is enabled can the agent interrupt the "Work" state after a call to force themself into Not Ready? I can't seem to find an answer for this question, the customer would like the agents to be able to override the automatic work timer...
Is there a way to email the supervisors the generated CRS historical reports?UCCX Enhanced 5.XThanksMohan
I'm redesigning many calls centers within our organization. Several have long-established/publicly recognized phone numbers. Is there a way that I can script to forward a specific dialed number to a specific menu option ?
Hi,I got a script for dial by extension. The problem is that if the user closes his IP Communicator and someone calls his extension, it goes to voicemail but not to his mailbox, it goes to the standard greeting. It's like it doesn't know the extensio...
we hae just installed the new version of the supervisor desktop (UCCX 5.0) and the supervisor is seeing the agent tab/window flashing.....thoughts on how to resolve?
Hi,I have a (what I beleive to be) unique situation where I am needing a script to perform the following functions:1) upon call connect (to a "hotline" #), I need to collect the calling party digits (caller id).2) Ideally, this script should attempt ...
I am brainstorming a solution that would use IPCC as an auto dialer to send a text message to people listed in an LDAP directory.I have made dialers before but need to find a way to pull data from LDAP in either AD, or Apple Open Directory formats.Do...
We are runing a IPCC POC setup for one of our clientsI have a time of the day script which allows calls to be landed only to the agent between 8:00am to 20:00 hrs. But since some time back, this is not working properly. I checked on all the servers (...
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