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Hi Dears, In my IVR script, we use redirect step to route the call to a different script from the main script. When the call redirect, I get a ringback before the other script start playing the IVR prompts and as per business request caller should no...

Hi all, this is a silly question, but actually what is the purpose on "Send" on ECE when an agent on finesse want to send a reply to customer? For what i understood is when we "Send" the email, means we send a reply without closing the ticket. But wh...

Hello, In my company we use cisco C1117 routers for communication. Sometimes 3G connections can be so bad so routers get frozen because of this. Then we have to go where it is and restart it. I'm wondering if we can change something in configuration ...

I am trying to check what skill a call is queuing  for in a script  with out doing a IF check  looking for a variable like "myskill" to find out what skill I need to look at  example : IF statement looking for variable :find("OC=Myskill",Call.Periphe...

Hello All, I have a UCCX environment that has two call control groups.   One that contains 40 CTI ports for inbound calling and one that contains 20 CTI ports for callbacks.   I'm trying to figure out how I can report on each of the call control grou...

Hi Team  Can you tell me the purpose of these licenses :QtyService CodeService Description25CARE-ECMU-CCX1ELICCARE-ECMU-CCX1ELIC Software Support Service (SWSS)25CARE-ECMU-LIC0ENHACARE-ECMU-LIC0ENHA Software Support Service (SWSS) Sandeep

How disable post call survey after agent transfer call?UCCE 11.5, CVP 11.5

Hello All    I can't find that document of uccx9.0 compatibility matrix.  I just want to know what version of java UCCX 9.0.2 support.      Thank you in advance.

Hello Everyone,Our agents and supervisors are working from home and connecting over VPN. We have 2 VPNs connected to 2 different Date Centers for load balancing purpose. We have the following scenarios:1) Agents are connection over VPN12) Supervisors...

Hi,we have ECE ver. 12 integrating cisco CCE with Finesse agents, the customer has request to receive chats/messages from social media channels like (FB, Twitter, etc..) or notifications that there is customer sent chat/message during non working hou...

I was hoping to have some help generating a report that contains a single line per queue like the “Common Skill CSQ Activity report”, that shows both the average queue time and the Avg Speed of Answer. I have tried using the CSQ all fields report but...