Contact Center

I am trying to download my prompt recordings (wav) for back up purpose on the Cisco Unified CCX administration under the "Prompt Managment". When I click on the folder I get two options "play or save", when I click save it does saves a wav file but w...

Hi cisco-lovers, I have question related to Cisco Finesse desktop and caller info. How can I display some information about caller for agent desktop ?For instance,caller name and etc.? Please,if it is possible give brief explanation.Even one short ex...

Hi, I've a long XML (~84000 lines) file that i'm using to make ANI Based routing, but my customer is giving me the file with the following format <?xml version="1.0" encoding="utf-8"?><ZCCRELTFNO><item><TEL_NUMBER>5652</TEL_NUMBER><AGENT>agente3</A...

Hi, Please let me know if there is any stock report which we can use for cisco UCCE CUIC 10.5 to get below info for agent 1,Agent Talk time 2.No of calls inbound handled 3.No of oubound calls made I was able to get Agent Team Attendance Historica...

Hi, I am extracting some call information from the Route_Call_Detail view and one of the fields I'm returning is RequestType.   While most of the returned data is the typical 1,2, or 6, I am seeing the occaisional 39.   I can find 1-6 in the schema ...

We are using UCCE Version 10.5 having lots of issues specially in CUIC reports. trying to find some stock report which should have customer ANI. Please help

I configure a new uccx in version 10.6.1.10000-39 a hotline. Under Cisco Administrator -> Personnel -> Agents : the system do not show my agents.The Synchronize Directory Server  -> Synchronize show the error: CDAUI2082 At least one error has occurre...

Hi Guys, I want to change the password of CUCM 8.6 then I put it in UCCX for AXL connection but didn't work! I mean when I want to login UCCX gve me AXL authentication error! when I revert the old CUCM passowrd in application user then can login! M...

Hello, Can someone share the script and xml file that can open and close call center base on holiday date and time? Thank you

Hi All, please provide main function of  below all tools and applications  1) ICM 2) PG 3) IVR 4) CVP 5) VXML 6) Ingress Router 7) Logger 8) Call Router 9) Finesse 10) Dialer and Campaign  Thank you, Arjun Kamble

Can we expand the number of Finesse wrap up codes an agent can see in Finesse when they select the option. At the moment Ive been told only 4 are seen thanks