UCCX 10.6.1
Can someone explain my licensing scenario? I thought that each premium license would give you two ports.
Cisco Unified CCX Administration
Package: Cisco Unified CCX Premium
Total IVR Port(s): 400
Cisco Unified CCX Premium Seat(s): 2...
Hello,
I have 9 version of CUCM, UCCX, Mediasense and Calabrio.
I configured two device profiles for extension mobility and device where it may register.
Both registrations: EM at the phone and as UCCX Agent after that using CAD or One Button Login w...
Hi all,
I have just configured Outbound Option in UCCE 11.0 and I am having problems with Dialer as it is not activating due to Sip Gateway is not reachable.
The status of Dialer is
In the baDialer Log I have found this warning:
Outbound Option c...
Hi Guys,
Can I use two digits on the menu step of uccx scripting? Currently, we have 2 option for the welcome message ivr which are press 1 and press 2. I want to add *1, where in when caller press *1 it will routed to a specific CSQ. Tried doing it ...
We are running ICM 8.5.4 SR3 which is integrated to an Avaya ACD using AES, ASAI link, and CMS.
The call center agents typically log in on CTI Desktop which controls the physical phone on their desk. In that scenario ICM correctly receives the Not Re...
Hi All,
The Agent_State_Trace table is ideal for some reporting that i want to produce however after reading posts about it all im seeing are warnings regarding performance issues on the CPU and db size due to the large number of records it needs to ...
Hi All,
In the Agent_Event_Detail table we only see Not Ready Events between Login and Logout.
when you determine the the start and end time of the Not Ready duration there are gaps of time between one Not Ready Event and the next. Can we assume ...
Hi All,
Hope you all are doing good.
I am facing issue with call routing.
We have 4 PRI E1 lines in India and just We want to busy all lines and calls needs to be routed other country(Singapore). Please help me with call routing information and pre-...
hello everyonerecently,our customer tell us they IPCC always can not connect the phone:when PSTN user dial the number to the ipcc they can hear the IVR,but when they connect to the agent,they only hear the ringtone,and then when agent off-hook the ca...
Hi, When I connect Finesse Webpage for loggin, the system displays "Invalid ID or password. Please try again.". But I make sure the ID and password are correct.In Team Resource tab, I just only see Default with ID 1. Anybody know this issue? ThanksTh...
Hi everybody!
How can I migrate from UCCX 10.6 to 11 version?
As I can see, there is now any .cop upgrade file, I've get .iso via PUT.
So can I perform a backup of my database in 10.6, than install the 11 version and make an restore of my database f...
We are getting icmdba error when open icmdba in Rogger.Error message like "Unable to retrieve server list.Computer Browser service may not running.If so shut down icmdba and start computer browser service wait about 5 minutes and then restart icmdba....
I built CCX 11 with Chat via Social Miner. My Agent is skilled for both voice and chat but when i login to Finesse, i am unable to make the chat side of the agent go Ready. The Nonvoice gadget has been enabled but the toolbar for the chat and email d...
