Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Was troubleshooting a call disconnect issue while doing a blind transfer from CTI application , found RemoteLink-ACD - Control Failure Conf Message recieved for invoke id [79610] failure code [12] peripheral error code [10137] error on the client ...
Anyone have a working solution for callback which maintains place in queue and are willing to share? I've been trying to implement this. I've got callback working but can't figure out how to maintain place in queue. My solution, and all others I've ...
Hi Team, We tried below setup but we are not successful with Customer requested reporting Call Flow: Agent A make an outbound call to Customer Mobile/ Office phone number --> Once Agent answers Customer Queries, Agent will transfer the call to CVP ...
Hello Experts, For some reason the CUIC server is not able to display the historical data. It just says ' checking report execution process' We have done the reboot , initialize local db etc but none worked. I found few Error logs but I have no id...
HII have an issue with my UCCE 9.x. Sometimes when an agent finish a call the state changes to Not Ready and then when he tries to change to Ready the state changes to Reserved and CTIOS is freezed. The only solution is close and reopen CTIOS Agent ...
Hello all, In UCCX 10.6, does the agent state change if the agent is using their DID lines? The agents has two lines first is the DID and the second is the ACD. When they use the phone to make outbound call, they will be using their DID lines ...
I'm getting the below error when agents sign into Finesse desktop. UCCX version 11.0.1. Not really sure where to look as it's not a very helpful error! It's a new install of Finesse so fairly vanilla setup. Thanks in advance. Matty
We have three agents setup, when all the agents are busy, the agents needs to know the waiting caller detail in the CAD screen or do we have any method for agents to know the waiting call in the Queue. Please advice.
Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts. I have a call which by passed Time of the Day configuration and went to an Agent, when it suppose to be going to the end ...
Hi, I have installed UCCX 10.6, a: when I log into UCCX admin page and click menu bar (System, Applications... etc) none of them is working and b:also when I navigate to Finesse administration- does not work! c: also I saw when I use browser Chrom...
Hi, all, I have a problem with Cisco Unified Workforce ~ Calabrio 10.5. End user access Calabrio search recording file, but search loading, run not stop. Popup loading loading..... ( Picture below ) Anyone help to solve this problem ! I try remo...
Hi, I have only done a few scripts. I have scripts to check to see if logged in agents > 0, which works for most things. Now I need to add one level. I need to know if one of the logged in agents has a particular skill assigned to them. Does anyon...
We upgraded our UCCX server from version 9.0.2.11002-27 to Release 10.5(1)SU1. After doing so, we lost the ability to create reports. When trying to create Reports as a user and as Administrator, we receive an error message "Access Denied". Has anyon...
I am trying to access device or directory number description from Call Manager in a script in Contact Center Express to display this information on ipphone agent. I can put data into expanded call variable using set enterprise call info to display i...
Hi, I have users complaining about Agents not receiving any indication when they have been put in not ready and forget to put themselves back to ready again. We are using Cisco Agent Desktop 9.0(2) (Enhanced Version). An Agent has advised that in t...
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