Contact Center

Dear all, I am facing a problem in running this scriptIt's not triggering msg at all Triggering number 8890prompt size 330kb (.wav format)

hi i install a new UCCE 11.01 (CVP , ICM , CUCM , GW2901) i add a new script in the ICM  , when i try to send the call with RunExternalScript in the CVP server , GS,Server,V its didnt work , the call disconnect. the VXML  serve configure on the CVP ...

Hi, Good Day. Just a question,whenever we change the prompt in the CVP server, we have observed that we must reload the VXML gateway everytime for the changes to take effect. Even after using the commands to clear the cache from the VG. Is this a bu...

Hi, Is there any guide available for CVP call studio. I want to create a 2 page VXML doc in Call studio. Also want to understand what are the menu items and associated input. Also how much knowledge of Java is required ?  Thanks Himanshu

Greetings Everyone, Here I am with a new requirement that I have ever worked on, but have a little bit knowledge of UCCX. I am in need of Contact Centre solution for 50 - 80 agents as of now, and the number of agents may increase down the line. I wou...

Hi, I have created an agent which is unable to login into Cisco Finesse. The agent can login into CTI OS toolkit. I have a sprawler and when i execute a netstat command on sprawler can see there is a connection established between Sprawler and Fines...

   Hi,        I am trying to setup UCCE Web Callback. but facing error when integrating Cisco Blender 7.0.2 & WIM 9.0. I would appreciate if anyone could help me on this. The error message i get is : Collaboration[1]: RMI Link to eimwim is down: Reas...

I've heard some rumblings that this was on the horizon but have yet to see anything on it. Is anyone out there aware of what features/deprecations may be slated for that release? Thanks!

Hi! We've got a UCCX and HelpDesk working in more than one shift. So the same phone is used by 2 or 3 agents in different time. What is the best way to organize this system? Of course I can use extension mobility, but as I tried it - it isn't very c...

I got error message before access the Cisco agent Desktop .it shows Error Reading Action : Action No entry found for :setdata An Event or task button , refer to an action that should , but does not exist

We recently upgraded from 7.1 to 10.6  , we changed from CAD to Finesse for the agents. In previous version all Scripts were initially  written long time ago by a vendor and I just pretty much copied over the scripts and variables and such. Previousl...

experts, we use "Get Digit String " to collect digit and transfer to extension. However this transfer only work when in debug mode. and advice what happen here? below is script : - Start - Accept - Delay 2s - Get Digit String   --> "extension - C...

I`m taking over a project and so trying to understand the current status. It is a UCCE with CVP moving from IVR. We have a production  system as well as a test system however they are set up differently maybe in different stages of their own build? ...