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Hi, Very simple issue, I have "get digit string" in my script, the caller can enter 1 or 2 digits. When I set the "input length" to 1,  when I set it to 2, only caller can enter two digits. If caller enters 1it does not go to successful, unsuccessful...

We use Contact Center for our Helpdesk. When calls come in, they always seem to land on the same guys desk first if he is not on the phone. If he's idle, calls always seem to go to him first even when there are two other available support personnel. ...

Hi all, Am I correct in assuming that there is still no method for extracting UCCX Agent Personal Directories from within CAD and importing into a new version?I'm currently upgrading from CCX 8.0 to 10.5 and decided to keep CAD rather than Finesse.We...

I have the attached script and I want to add a check for to see if today is a holiday and also an announcement while they are in queue for the estimated wait time. Can someone assist me with this? Any assistance would be greatly appreciated.  Thanks!...

As I understand it, CallsHandled increments after wrapup. What I can't figure out is under which circumstances would a call not have a wrapup period. Shouldn't CallsAnswered equal CallsHandled? The only exception I can think of is if Finesse crashed ...

Hi, I am trying to create a script that is triggered by an HTTP request from an external source (powershell), this source basically does a HTTP GET which activates the script! I want to be able to choose a resource from the CSQ, call that resource fr...

Hi, We are having UCCE 9.0(2) with PG SideA(Active) and PG SideB(Idle). We are getting that mentioned error in Event Viewer.Recently UCCE works fine but that error still showing in Event Viewer.I hope you can help me.Regards. 

 Hi,Can anyone help me with the flow for IVR campaign in hosted deployment and also is translation routing supported in UCCH?ThanksKishore B

I've installed the UCCX Editor from my UCCX 10.5(1)SU1 server on a Windows 7 64-bit VM. Th editor just plain fails to start. If I click on the icon in the Start Menu, nothing happens. If I run the .exe from a command box, nothing happens (Apart from ...

I remember hearing at one point about an email address at cisco that I could send my UCCX script to that I am having issues with along with what I am trying to do and and engineer will assist in writing/correcting the script for what I am trying to d...

Hi ,when using Outbound option,the variable BABuddyName contains the Fistname and the Lastname separated by a comma, but in case Fistname or Latsname are empty the comma is still display in the BABuddyName on the Finesse desktop.For example:Firstname...

What does the Purge Schedule Configuration do and also what is the difference between Purge Shedule and Auto Purge Configuration? Thanks,