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Hi All,We are able to integrate with Nuance 9 with CVP 9. We used a simple application where the application would ask to choose for sales or support. For this we used a 2 option menu and in voice keyword we have provide - en-us;approximate;sales and...

Deep46 by Level 1
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Is anyone successfully running UCCX 8.5 SU4 on VMware 5.5 with vmware tiools upgraded to 5.5 also? This is a temporary solution for me until I upgrade my UCCX. I am running this on VMware 5.5 but I haven't upgraded the VMware tools on the UCCX box ye...

Hi,We have UCCX 9.0.2 with three CSQ's:- Arabic_CSQ- English_CSQ- VIP_CSQand there are three skills (Arabic, English and VIP)I assigned 9 agents for these CSQ with the mentioned skills.Agent 1, Agent 2 and Agent 3 skills : Arabic 9, English, 6 and VI...

Hi Team,Request all your help on the issue I am facing on the Collection group in CUIC. I am in the process of creating the Collection list for outbound reports where the request is to pull the Campaign Names based on the Campaign Group. I have creat...

This one has me stumped.   We recently finished an upgrade for a client that included a transition to a new virtual environment.  I built out two  9.1.1 clusters, and did a disaster recovery restore from the old prod systems into the new prod system....

Have a customer that has older Tandberg Gateway and boarder controllers.I know that these are end of support for a while.I am working on getting them to upgrade which will be easier once we get them to 10.5.In the mean time, can some one tell me when...