Contact Center

Hi all, Currently most of the UCCX HRC reports by interval are by 30 / 60 min interval. Can an additional interval be added (15 min) through the following? a) updating the filter criteria in XML or b) a new stored procedure needs to be created Tha...

hi All,I have been reading up the datasheet and admin guides for the uccx & ip ivr.which i am slightly confused on the both working together. Currently we are using the uccx10 for a simple ACD. ie A call-center number hotline for customer to dial: th...

Hello All             While creating a new ICM Setup , we get prompted for entering the ICM Instance Number,Usually we enter it as 0. Anyone aware what is the significance of this number and how does it get mapped to ICM Operation.ThanksAlok

Can you manage UCCX script when UCCX failover to CUCM_SUB?

I have a set of working scripts where a user calls into one application to enter their contact number. People needing to reach that first user call the second application which reads the string value entered by the first user and dials out to them. T...

Hello,According to the 'Unified Contact Center Express CTI Protocol Developer Guide', the messages coming from UCC do contain CallIDs that are internally generated by the UCC.Is there a chance to find out the corresponding UCM CallID of a call that i...

I am working with a parent/child 8.54 UCCE/IVR setup.  Our customer sends us calls, but in the even they send to many, they simply drop and we have no idea that we are out of ports.   Is there a way to tell when we are out of IVR ports?  And perhaps ...

Dear all, I have 1 Pub, 2 Sub of version 8.0, when  I looked into RTMT, I found increase in the CPU usage to 90%Can any one guide how to solve and what is the reason for increase I have 2600 ip phones 

I am using UCCX 10.5 and Finesse 10.5, if an agent telephone have 2 extensions, one for call-center inbound and outbound call use, one for self used. If I want to make that when the self used extension is using (i.e. talking to somebody), the other a...

Dear all, I configured the ata device in callmanager 8.5 version and given ext:6659, it is working finetheir is incoming and outgoing calls, but when i want to use it for fax machine it is not workingI even edited the settingsaudiomode =0x00050005con...

CVP 9 UCCE 9.0.4 I have my M,microapps configured as 1-4,,2,9,9,Y,Y and they are working fine. I am still seeing lots of _no_entry_error.wav MEDIA_FILE_NOT_FOUND & Media Fetch Errors in CVP logs for some reason. Any ideas please? Kartik Bhatia

Could you help me on this? Thanks. For Packaged Call Center Enterprise(PCCE), what Cisco Live Data Reports are included? I need the name of the report and the definition.Andy