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I remember hearing at one point about an email address at cisco that I could send my UCCX script to that I am having issues with along with what I am trying to do and and engineer will assist in writing/correcting the script for what I am trying to d...

Hi ,when using Outbound option,the variable BABuddyName contains the Fistname and the Lastname separated by a comma, but in case Fistname or Latsname are empty the comma is still display in the BABuddyName on the Finesse desktop.For example:Firstname...

What does the Purge Schedule Configuration do and also what is the difference between Purge Shedule and Auto Purge Configuration? Thanks,

Running UCCE 9.x and need to patch CAD servers.Clients do not have local admin rights.Are there any tools within CAD that can run the patch installation on the client with elevated privileges?Thanks,Paul.

Dears,It is a UCCE system with CVP and CAD version 9.0The issue is that when the call is to be delivered to an agent, the CAD is stuck in the reserved state for around 20 seconds then it goes to the Ready state and the caller gets disconnected since ...

Hello,can someone tell me how I can send a call stuck in queue to automatic go to voicemail if the call center is already close so it wont sit in queue forever until the caller hangs up?Any suggestions please help.

CVP call server logs Hi All,I am trying to figure out whether caller party(End User) hangup the call first or UCCE Agent. Attaching CVP call server Logs& UCCE TCD& Route Call Details for your reference.

Hey All,I'm looking for help with the Create XML Document UCCX function. I need to reference a string variable as the Source Document as this step needs to to call different XML files dependent on what CTI RP the calls enters the Queue on.I have look...

Hello,I have a strange issue with the Cisco Agents in CSD reporting. Indeed I've browsed all material in Support Community about similar issues but without solution...The environment is based on UCCX 8.5.1 in HA, CSD 8.5.1 and CCM 8.6.2.The issues it...

Hi, Is silent monitoring isn't available now for UCCX 10.5 and we should order media sense for recoding or still uccx include silent monitoring ? If still included. What is encourage me to use media sense ? I mean what is the benefits for media sense...

I am running UCCX Premium version  9.0.2.11001-24 in an HA environment. I have a 3 node CUCM cluster running version 9.1.1.20000-5.We are using a Cisco 2951 as CUBE with 100 SIP Ports with automatic routing to an additional 3 PRI for a total of 169 c...