Contact Center

Hello,We are currently using UCCX 8.5 for about 50 agents and a couple dozen queues.  For the most part the agents are static and work at an assigned workstation and are members of specific skills day in and day out.  Every so often an agent from one...

is this available for CCX 9.x?Thanks,Paul.

Hi,I have requirement in UCCX 9.0/10.0 for recording a prompt and should be activated immediately without any more admin operation.I have worked in IPIVR 4.0,I want to confirm whether still this can be possible in UCCX 9.0 or not. I can explain in de...

Agent state is in Talking for more than 20 mins even after the call got completed, it should suppose to go Ready state as soon as the call completed. Please let me know what could be the cause for this issue. CTI Toolkit 8.xUCCE 8.0  

Can anybody point me in the direction to resolve this? I have can see all of the agents and supervisors if I check the "Desktop Admin" page on UCCX  get an Error "Error occured while reading the Resources" when I try to see agents etc in Subsystem - ...

Any idea why when I change a prompt input from 3 to 8 it won't take the new prompt? In fact, when pressing the new option, 8, nothing happens, however, the old option, 3, still works.

I have a script that we use to automate activating gift cards.  The caller calls in presses 1 to activate the gift card, collects the digits, makes a SOAP call out to activate the card, a balance is returned and the call ends.  This process works for...

Hi,I am upgrading ccx 7.0 to 9.0. In ccx 7.0 I am using http trigger which is changing the file during script working. This file locates in windows file system in the folder wfavvid. I haven't access to the file system in UCCX 9.0 and i don't know ho...

Hello,When I create a new report in CUIC, I am using "anonymous block" and setting parameters like :start_date and :end_dateThose parameters appear in the Filter and need to be manually filled From Date : mm/dd/yyyy hh:mm:ss  End Date: mm/dd/yyyy hh:...

Hi Guys, We are deploying CVP 10.5, our ingress gateway for the CVP is a CUBE. We know that in CVP 8.0 the media flow around is not supported, but we don't know if in the version 10 is supported. does anybody knows about it?