Contact Center

Any ideas on the following occasional errors we get on Cube?1.  SIP-3-INTERNAL: Cannot insert call history entry for callID : 248572232. SIP-3-NOMATCH: Unable to find matching CCB for ccCallID3. VOICE_IEC-3-GW: SIP: Internal Error (1xx wait timeout):...

Where are SLA`s for CSQ calculated? I`ve inherited  a  script where there is an initial agent count equal to zero "agentsLoggedIn =" followed by a prompt before it is offered to the actual CSQ " Select Resource" - With regards SLA`s , is the SLA only...

Experts,I 'm unable to find any document from Cisco for changing the hostname of a UCCX 8.5.1 server. Please provide me any link that you may have.Note: We are not running VMWare.Thanks,Ashraf

Hi, I am working in UCCX 9.0,trying to upload new script developed thorugh UCCX script editor ,whenever I click upload script through "script management" tab,giving error as "remote UCCX node is not reachable,it is not recommended to create,modify or...

Dear experts,Is there any way to filter the captioned report by CSQ. As I remember the previous version can filter by CSQ but now it seems only have agent for fitler.Thanks & regards,Ben

Hi there,One of my customer wants to get AQM and WFM. They have 75 premium agents with HA and the valid UCSS/ESW. I know QM includes QM base ad QM recording server, i'm just wonderring the dedicated QM recording server is mandatory or optional, or is...

Hi ,We have UCCE Hosted infra call center Version 9. i am struggling Beep tone delay issue when agent getting a customer call in CTI platform , Calls stetting configured in auto answered mode. when Call initiate  Beep tone heard  20 sec delay but cal...

Hi,We have a Duplexed setup with Rogger over the WAN and PG's with local Fail-over. Side A is having 2 PG's and Side B is having 3 Pg's. Out of 3 PG one is Dummy PG and made active in Side B. If the WAN Link(Public and Private) go down which Side wil...

Hi all,Appreciate your help to point me to the right direction in troubleshooting this issue. I'm currently seeing a lot of this error in my CVP error logUCCE v9CVP v9%CVP_9_0_IVR-3-CALL_ERROR:  CALLGUID=F9CF4285ED0D11E28E36FC9947F72760 DNIS=81111111...

Hi,I wanted to ask if anyone knows if it is possible to display the CSQ Name which is displayed in CAD when a calls comes in to be also displayed on the IP Phone too? I heard it may be possible to do this through scripting. Is this true or is there a...

Hello, I have an extension that cannot login to contact centre. I have checked everything and the config looks fine. I dont get any error on the phone except for contacting your administrator. I was just wondering if there is anywhere on CUCM that I ...

Q- what all Rounting type available in Cisco UCCE Environment ? What is difference between Pre-Routing , Post - Routing and Translation To VRU Routing.???? can anybody explain me Please ?? Regards-PK

I`m trying to find  outbound solution for Unified contact Center Expresss.what solution will you suggest ?i need  20 outbound  agents 

Hi everybody, we have Seibel CRM integrated with CTI, and the customer needs to display number dialed by cusomer along with/instead the caller ID in the Siebel-toolbar. any idea. Regards,Mohamed Sherif