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Call Flow : CVP comprehensiveICM : 8.5.4CVP: 8.5.1CUCM : 8.5.1 Issue: post IVR treatment, call is not getting transferred to agent extension. Agent is reserved in CTI screen but call is not transferred to agent extension. Steps Tried:Tried with Agent...

Hi all,I have PCCE 10 and want to implement HDS. What is HDS size recommendation for data and log? Thank you.Regards,Roy

Can anyone tell me how long agents will be down when I do a Jtapi Resync in CCX 9.1? I updated CCM to 9.1.2 (SU1) and didn`t know that I had to do the Jtapi Resync. Now when accessing CCX admin page getting error message telling me they are out of sy...

Is there a way I can list the drivers already installed on a system? Thank You, J 

HI We need to upgrade existing recording server (compliance recording )QM 2.7.3 to latest version . Now it is installed in an MCS server . We like to upgrade it to BE7K . Is this upgrade possible ? also I couldnt find QM documentation from Cisco site...

Has anyone found a way to overcome the SSL certificate error via UCCX editor?  See attached screenshots.  Thanks! 

I have to perform backend request thru HTTPS in UCCX 8.5 scripting1) Is HTTPS supported in UCCX 8.5 ?   I have to perform SOAP HTTPS (POST) transaction.2) Also to reach the backend sever we have to pass thru a Proxy server, it is possible to add prox...

Hi  I got a CVP standalone VXML server and a call enter to a branch router and goes to the call studio script... and inside that script when I do a simple hangup function.. when the script tries to hangup what it really does is execute the survivabil...

HiI have deployed CUCM 10.5 and UCCX 10.5 for 5 agents. My customer would like to have a few column from each standard reports combined into one single report.My understanding is that data need to be retrieved from SQL database of UCCX.As i don't hav...

Hello,It is a UCCE 10.5After upgrade the link http://<PG>:8088/teamadmin/main.cda doesn't work.But I want change workflow team for my agents, how I can do that?Thank you in advance.

Error: atleast one component of the cisco icm software cti os system is offline. cisco desktop will automatically attempt to reconnectPlease list me the under wat all the reason we will get this error in CTI desktop.. i have attached the shap shot al...

trying to do an XML get from an HTTPS website and getting SSL handshake error in the UCCX script

HiI'm configuring Silent Monitoring, but in UCCX CDA under Settings: Services Configuration > Multiline, Monitoring & Recording > VoIP Monitoring Device, there are no devices.Note: I have CAD agents setup with IP Phone working properly. UCCX is "IN S...