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Hi,I have a problem in Cisco Finesse Login. CUCM local users are able to login successfully but not the LDAP users. We are using CUCM/UCCX version 10.5(1).When login to finesse desktop I got the following error:"A generic sign-in error has occurred. ...

Hello,I am trying to configure an ODBC connection to UCCX 9.0.2.11002-27When I use the wallboard user - uccxwallboard - the connection works fine.However when I try using the historical reporting user - uccxhruser - the connection fails with a messag...

Hi All,I want to implement HDS for PCCE 10.5. Now, configuration is done follow cisco document and then I tried to query in HDS server but got nothing. How to make sure external database working fine? Please advice. RegardsRoy

Hi,we use CTI Toolkit Agent Desktop tool 8.0(3) and we'd like that this software will be on top always.I have tried found some workaround (registry key) and I have not found it. do you know how can I configure the windows behaviouf always on top ? th...

Hi All, I managed to integration the UCCX with SQL 2012, when I press Test, it goes successfull. However, I put the very simple Read step which does  : "SELECT * from Table" , but it returns 0. I put wireshark on SQL Server and found out the communic...

Hi, does anyone know if there is a MIBs available to monitor a UCCX server via SNMP?I can't seem to find any yet. Or do we have to use the MIB from the CUCM? kind regardsMarkus

Hi ,we have a UCCX version 8.5.1 with CCX Premium seats [50] and IVR ports 100 and Preview Outbound Dialer as Enabled.I want to configure Outbound Dialer for Direct Preview Dialing Mode .I have gone through DOC which says we need to configure Trigger...

Any idea why the error "DBLib error:Db-library network communciations layer not loaded." is occurring in SQL 2005/HDS on ICM 7.5?  ICM processes do not connect to databases but ODBC connections test successfully.

Does anyone know if you can create a script to log agents out at a prescribed time (say, 10pm everynight) if they forget to log out?  The  current version of UCCE we are using is ver 8.0, and angents are logging in with CAD.  Thanks.

Hey. working with the JMS (Java Message Service) for live data reporting on UCCX 10.5. Does anybody know where to find documentation on this service (Can't fint the TeamName/Id on resources). Best regardsThomas Johannesen 

Hi All,I have PCCE 10.5 here. This system running for 8 months and work well. But since last month I got message mds out of service and become frequently. We disable TCP offloading and mds seems back to normal but one week later this problem occured ...

Can some explain please explain how the silent monitoring work through CSD. How it it captures the packet from QM or CM and ports need to be open on the PC in order to perform this action. It is not apan to pc port issue we already checked . Our fire...

hi everybody has anybody managed to implement the subject solution? can you tellme your know-how?

Is it possible to dial into an application via a phone and silent monitor an agent? Example, training class with a conference phone turned on and listening to an agent for an hour.Sent from Cisco Technical Support iPad App