I want to make a Call tree with 3 Language announcement’s. Once the language is selected, the call will be transferred to an outside vender. No issue doing this- is there a way to announce that this call to the answering phone? basically "Hey this is...
Hi All,We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" . We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.I am getting the snmp timeout error while accessin...
hi We have installed UCCX8.5 on ESX4 everything goes fine as far installation is concerned now after installation UCCX Engine is not coming up when we check logs we find this Service operational status is DOWN. Cisco AXL Web Service;Cisco UXL Web Ser...
Hi,I am running Cisco EIM 9.0(1) integrated with Packaged CCE 10. Suddenly the system stopped routing inbound mails to CCE agents. It was working fine before.I checked the EAAS log file and I can see the following lines when I send an e-mail to the s...
So, we are trying to get a voice contact work flow working and we are using the HTTP Action POST request. And we have an issue with the "other" application requiring user authentication.This is the FIDDLER web debugger webview response:Not Authorized...
Hi All,We are trying to build an IVR in call studio and we would like to use # for repeat option. But whenever # is being pressed it invokes no match, but numbers working perfectly fine.Element used id 'Form'.Any suggestions will be very helpful.Than...
I am trying to modify my working UCCX 9.0 soap request so that I can send a wav recording from the caller. I understand that there are several ways that an attachment could be handled by a soap request, inline, mime or mtom.Has anyone done an attach...
We have a wallboard that is pulling CSQ stats from the rtcsqssummary table.Its currently only showing the last 25 created CSQs on the wallboard. We have approximately 101 configured. Is there a limit to this table or is it configurable? We are runnin...
When I try to change the competence level of agents from default 5 to anyother value and save, it just goes back to 5, not changing. Anyone faced this issue before ?
Hi,I have provided client with BE7k and now need to connect 100 analogue phones to this BE7k.Kindly advise if i go with 50 ATA190, which license need to be selected.Please let me know the suitable license part number. Thanks,Syed
One of my "also supported products" is UCCX. I hope someone can help me out. We don't have any bells and whistles, just a fairly minimal configuration. Now I need to configure a priority queue for our K-12 school cafeteria POS equipment. I am sure t...
Hello,I am trying to configure the priority in my script similar to how they did this in the below discussion. https://supportforums.cisco.com/discussion/11892936/uccx-851-basic-scripting-assistance-set-priorityWhen I put the "set priority" in the sc...
