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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Good afternoon,I have built a script where a caller needs to input their userID with the telephone pad using the name-to-user function. One user is unable to login. Her userid is "gauthiea" and when she types 42884432, the system says the user is not...

Hi!I have two ICM scripts:1. Script1Translation Route to IVR IVR Script (ASR)Label Redirect to DN (DN linked to Script2)2.Script2Translation Route to IVR IVR Script (DTMF)When call is transferred from Script1 to Script2 I hear a long beep ( 5-7 secon...