Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I'm trying to get data from the Contact Service Queue Activity Report. With the admin user I can see them. With another reporting user I can't. The same report looks blank. Why is this happening and how can I troubleshoot it?
Good afternoon Gentlemen, One question, is Cisco Cloud Connect (formerly Cloudcherry) available for existing customers (perpetual license with active SWSS)? I have a customer with UCCX 12.5.1 and he said he would like to use the available analytics ...
finesse used which protocol to connect PG
Hello Team,A Customer has asked me if the the following objective can be a achieved They want a scenario where Supervisor can upload data for his outbound campaign and only the team members can access it .For example, Supervisor A can upload data to ...
Hi I have uccx 10I can export call log , but I cannot export mail log (received mail) How can I do to get mail log ?Thanks
Can we install ucce 12.5(1) directly on fresh installation environment or first install 12.0 and then upgrade to 12.5(1) ?
PCCE 12.0In the web administrator the Resources page under Desktop Settings does not display anything within the main body of the page. I've attached a screenshot showing the page. Each tab under Resources also displays a blank body. All other pages ...
Hi, Someone have made a report definition were we can get every skillgroup set for agents ? Like the Agent_Attributes but for skill group. I know I can get it from SQL but I want it to be available to managers. Thank you
Hi all, I have a script that prompts user for language, then should roll to a menu with instructions, saying please leave a detailed message or dial 0 for customer service. I think I might be using the wrong options, after the user selects English/Sp...
Hello, We're in the process of implementing CCX (12.5) and WFO QM (11.5)However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. I can't find any supp...
Que tal Team, Se presenta mucho el problema en llamadas abortadas en un UCCX 11.6, se anexan Script y lineas de logs donde se muestran los errores constantes: Date: Jun 11 16:01:33Machine Name: CCPubSeverity: ErrorApp ID: Cisco Unified CCX EngineMes...
Hi All, Anyone please let me know how i can use bing tts voice name in call studio vxml template. Thanks in advance. Thanks,Nadesan
Hello, Is there a way in UCCX 10.6 to get a report on which prompts are unused? I would like to remove old prompts that are no longer needed. I took over this position and have no easy way to know which prompts are being used.
Hi Everyone,My company is looking to implement a callback feature with our UCCX. I have read a lot of different things on the web and seeing if this is a realistic configuration? If so is it just scripting or is there more involved? I am a novice her...
Hey guys, Does anybody knows when we using the calendar step in the script to allow the supervisor manager the holidays, when we set up a prompt in the holiday why the script did not prompt the audio.UCCX version 12.0.1.10000-24For example:
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