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Hi Community,Happy 2023 to everyone.I received this message today from UCCX and I was wondering if you had faced before?System version: 12.5.1.11001-348 (SU1-ES03) --I am replacing my node name as XXXXXXX--At Fri Jan 06 06:29:05 GMT 2023 on node XXXX...

Hi all, I have a call center that handles a wide variety of medical related calls for appointments etc. As of late, we have run into scenarios where all available appointments are filled and we can no longer accept patients (temporarily). As opposed ...

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Hello Experts,We have an HA UCCX Cluster where there're different Call Centers. The supervisors are concerned about the STOCK repports are being available to everyone regardless of the call center. It's important that we can keep data confidentiality...

Hi,My customer requested a report that shows how many times a specific skill group agent's transfer a call from Finesse to another IVR/ queue. So is there any specific CUIC report that i can use to get this data or i can pull it from from HDS DB.We a...