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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX CUIC reports empty

UCCX v 11.6.1   Our customer, system manager gets empty reports in CUIC for certain CSQ’s.   I.e. in Contact Service Queue Activity Report by Interval report: When changing filter to other CSQ it did show results. After changing user rights and group...

halblas by Beginner
  • 11 replies
  • 0 Helpful votes

CUIC Agent Detail Report showing multiple calls with 0 Talk Time and Call Duration equals to Select Resource Timeout Value

I found out CUIC Agent Detail Report shows multiple calls with 0 Talk Time and their Call Duration equals to Select Resource Timeout Value. I am not sure these calls are proper calls from callers or abandoned call, since information of these calls do...

Tony Li by Beginner
  • 0 replies
  • 0 Helpful votes

CUIC: empty report

I'm trying to get data from the Contact Service Queue Activity Report. With the admin user I can see them. With another reporting user I can't. The same report looks blank. Why is this happening and how can I troubleshoot it?

Resolved! Resources Page in Web Admin Does Not Display

PCCE 12.0In the web administrator the Resources page under Desktop Settings does not display anything within the main body of the page. I've attached a screenshot showing the page. Each tab under Resources also displays a blank body. All other pages ...

jhaugse by Beginner
  • 2 replies
  • 0 Helpful votes