Contact Center

One of our customers already has got a Call Center (initially 2-3 agents and 5,000 calls per day). We're looking a HelpDesk application to integrate with.We are evaluating several alternatives:JIRA - Based on Java, Open Source and very good price. Hi...

Hello team,is there a way to configure IP phone agent with one button login like it was available in contact center 5.x and 7.x versions described in the docuement below?http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0...

How to check if both CRS servers in the cluster contain the same data?Both should be fully redundant, but I found that depending which one is master then not all services are in Master state on Master node.I try to realize where is an issue.

Hi All,I know that the Backup and Restore will backup all configurations done on the UCCX and also the databases and even the call recordings, but what if anything happens with the OS itself?I need to install a backup tool on the server (for example ...

Hi,We're running UCCX 7.0(1)SR03 and currently have a working script that talks to a webservice using URL doc/GET XML doc steps.The Create URL Doc steps work perfectly when the doc URL is prefix with http:// but if we modify this to https:// (the ser...

Hey All,Is it possible to use Silent Monitoring without SPAN and/or without Quality Manager? I have found that Cisco's documentation on this topic to be very out of date or quite confusing.If you refer to the reference below it states that it can be ...

I am running UCCX 8.0(2) and I am trying to connect Crystal Reports to the database but the documentation states only V11 will work is that really the case? We are not able to get Version 11 only Version14 is now available. Is there anyone running th...

I applied the latest cop file for SU2, and it did fix the issue we were experiencing at this customer. My question is I can see the cop file referenced when I do 'show version active' in a putty session. But from the OS admin page I just see the acti...

Team,            I am trying to make a modification of the agent Id in terms of providing the extension number to login. While doing the changes and save them, the values get reflected in UCCX. In this case, I am making an extension number change and...

Hi All,i need help in doing script ... actually we replacing the current one .. the script will be like this:-when anyone call the our main tel number 1xxxxxxx >>> "Main Menu Arabic & Main Menu English" the greeting give three options 1 for operation...

Hi All,Just wondering what the best way will be to upgrade IPCC 4.5 to CCX 8.5, i know there is no direct upgrade but want to know how the licesning will work. CCX will be on new UCS server. Current CUCM version is 5.x and new CUCM will be 8.6.2.Than...

I am having problem with agents going into NO READY. I have done the upgrade to the CAD but I still have the problem. It could happen three or four times a day or on other day sit might not happen.I was wondering if others have had this same problem....