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I'm trying to set up scheduled reports for PQ abandoned call reports but when I  create it, under the email tab It asks what type of report - xls, Inlinexxx as well as the email address of the recipient. It also auto-populates the "email view" which ...

iptuser55 by Level 6
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Dear All Please i have an issue with my incoming callsmy script is written to write all call info (Time, Date, Called number, Calling number and Agent Extension)for that in the option connect i set to NO so it can wait till agent reply then DBwrite t...

I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM.   the Webex CC Data sheet it states: Workforce management (WFM) integration●     Allows customers to integrate their existing WFM systems with W...

Can someone post the script_repository_902.zip file for download? The link no longer appears to work, or post a Cisco link that does work, thanks.   This is the "broken link", I am trying to download the UCCX sample files. http://www.cisco.com/c/dam/...

Hello, Is there someplace that a step-by-step guide exists to do an upgrade of UCCX version 12.5 from SU1 to SU2? We just installed the system a few weeks ago and already see many bugs. We were told be a TAC engineer that upgrading to SU2 would solve...

Hello,I've checked the uccx db storage of a customer with the command - show uccx dbserver diskFound out that logs_dbs, uccx_sbspace and uccx_ersb are almost full. I did some research and couldnt find the usage of uccx_ersb does anybody know?Also I n...

uccxdbserverdisk.png

Hello, I need suggestion of the best way to route the calls base on Area Code in UCCX script. I need to build the script that can validate the area code and if this is US area code send call to US queue and if this is Canada area code to send call to...

I have a requirement where I need to make the * same as the # key for DTMF data termination. i.e. the caller enters an account number where minimum length and maximum length are different, the caller enters the # or * key to inform the application th...