IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
  • 1 replies
  • 0 Helpful votes

Resolved! CUCM 8.6(2)SU2 BLF Alerting

Hi,I have a CUCM 8.6(2)SU2 cluster with 7945 phones using SCCP.When I config SD-BLF buttons the Idle, Busy and DnD call states are displayed ok but Alerting is not.To get DnD displayed I had to enable the BLF Status Depicts DND Service Parameter.Is t...

Resolved! Music on hold

After upgrading my gateways from IOS 12.4 to 15.0 I lost my music-on-hold from outside calls.  Internal calls still have music and ring tones but when you call from outside you get dead air. We are currantly running Call Manager ver. 4.1.  I don't kn...

CUCM upgrades from 7.1.5 to 8.6

I have below the total number of phones:Cisco 7921 - 3Cisco 7942 - 71Cisco 7941 - 37Cisco 7937 - 3Cisco 7936 - 1Cisco IP Communicator - 110Cisco 7961 - 2Cisco 7975 - 1Total: 228Analog Phone - 8CTI Port  - 31Is below items are correct for the order?Do...

anasilk81 by Beginner
  • 2 replies
  • 0 Helpful votes

Call Park

If one user puts a caller in Call Park and another user puts a caller in Call Park and only one number is assigned for Call Park, how do you know what caller you are getting when you try to pick up the caller from the Call Park?

Mojo1 by Beginner
  • 5 replies
  • 0 Helpful votes


Hi, I have a CISCO IP PHONE 7945 . I did a factory defaults reset using this tutorial: http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtmlThe problem is that after the reset, i get the "Upgrading" screen as de...