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Dear all,I have a supervisor, now I assign a skill group for her. Supervisor logins to CTIOS supervisor desktop to answer the call and of course she can monitor agents in her team.But when I run a historical report for that agent, I don't have any re...

we are creating a custom script that allows users to record a message after taking a survey .  We need to save/export these files so that they can be tagged and reference from and external source.  Is there a way to do this through the Script Editor?...

Just a quick question as I'm sure I can test this to see but I'm hoping that someone might know the answer.....If I'm doing a date check in and IF node in either a routing or admin script, I don't think there would be a difference, would the followin...

Hi All,            Which Cisco ICM(Enterprise) version supports windows 2008 server OS. Is ICM 8.0 or 8.5 supports windows 2008 server os?Thanks,Senthil.

Hello all,I am wondering if it is possible to be able to pull reports from Historical reports on the menu options that callers are choosing from the IVR menu. From what I can tell this should be possible using Call Custom variables.If this is possibl...

I'm porting over a custom UCCX 5 historical report to UCCX 8. I'm trying to port the stored procedure to informix but some of the helper routines such as getRoutingSkills(), getRestrictedDate() and parse2() are all restricted and I don't have permiss...

Hi,I'm looking at a UCCX 7 solution, with CAD deployed within Citrix (both for Agents and Supervisors)and CSD straight onto the Supervisor desktops. Because of Citrix, it will be a server-based (SPAN) recording/monitoring design.1) In UCCX, do Superv...

We are working on a new implementation and I have a few questions or the best way to do the following:1.  Customer doesn't want an AA to answer calls imediately.  They want the calls to filter through 2 or 3 Queues prior to getting a automated messag...

Hello Netpros. I have a UCCX 7 HA system. We use a hosted IVR which delivers calls to the UCCX platform. Our IVR provider wants to allow peek in functionality to where the IVR can look at the real time stats of the UCCX queues and determine where to ...

Hi ;Can I install the CVP servers and the VXML Servers as cluster (so any change at one of the server will be existed in the others without need to repeat the work)?To distribute the load on these servers (the CVP Server and the VXML Server), should ...

Hey guys, I'm trying to setup a Force Open Closed script.  The purpose being that let's say there is a fire drill or something or our computers go down, I want to be able to go in and easily close all of our facilities or just the facilities I specif...

Hello, we're having an odd problem when running our historical reports.  When we filter a report by Agent Name only a couple of agents have any records.  However when we filter the same report by skill or CSQ name the records for all agents are prese...

Hi, I have a problem with UCCX CUCM 5.0 and 6.1. The system works on 50 locations, and then there are more than 100 partition but only for internal calls (Interni). I installed the UCCX and I quote both the CTI route point that the port on the same p...