Contact Center

Hi all,I'm setting up a distributed 5-server architecture with dedicated server for all the components except sharing the same server for File & Messaging. It was deployed using domain account and Windows authentcation for SQL. I encountered the foll...

Hi,I have some issues with UCCX 8. I have created a workflow that records all incoming calls to the agents. To get them, I use the sftp on a storage server. But the problem is that the recordings are not deleted from the UCCX server. So the agents ge...

Hi,Please help, we are planning to upgrade ICM 7.2(5) to 7.5, however, I am not getting the Compatibility sheet on Cisco site, whether direct upgrade is possible to 7.5, also, on which version of CVP, ICM 7.5 would be compatible.Thanks,NS.

Hi everybody ,Before time  i had a link for a place on cisco.com that i was able to download almost every cisco software in trial verrsion ?Could someone share it with me .I should download Cisco Contact Center Express 8 , and to start learning it . ...

HiWe have Contact Center with as CUCM 8, UCCX 8 and Cisco QM 8. Currently the agent calls are recording using the Server-side recording using the SPAN port, configured for the Voice VLAN on which the Agent IP Phones are connected. Now we have a new r...

The CAD agent that are working remotely are seeing performance issues.  Hence, would it really be better to apply QOS to the CAD workers for better performance or would it just be better to give the remote workers a VMachine and have all the CAD appl...

Hi All,We have a UCCX 8.0 running with CUCM 8.0. and we got 3 pri's where 2 PRI's are used for Contact center purpose. And 1 PRI is used for domestic user's purpose. Some times customers are saying that when they call the toll free number they are ge...

Hi all, I'm working with CUCM 7.1 and CCX 8.0 and I'm locking for a Call Recording solution and I found the Cisco Workforce Optimization.I found information in this link (http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps8293/data...

Hi allHave a new install of CVP 8, UCCE 7.5 using CUBE and SIP Proxy (CUSP).  The SRND seems to explain that it is possible to configure survivability with CUBE and SIP:"Cube Deployment with SIP TrunksThe use of third party SIP trunks with Unified CV...

Hello folks,Can we do UCC RSM with supervisors dialing in via a Service Provider SIP network, instead of regular PSTN? Should be something similar to an IP Phone calling in to RSM via the SIP trunk in CUCM. Anyone tried this and whether this is a sup...

Does anyone know where I can get the driver for integrating DB2 database to a UCCX on an 8X version? I saw the ones for SQL drivers from the other posts but couldn't find one for DB2. Couldn't quite figure out which one in SourceForge as well. Is thi...