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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Customer ANI getting manipulated

Hi,When I make a call through Toll free number, I can see my ANI is getting changed. The last digit is changed to 0. But when I call the PRI number ( PRI is terminated on the same gateway) am getting the exact ANI. Please let me know whether this is ...

Resolved! Issue with a AA Script

Dear All,I have a problem with auto attendant script. I have a customer who has a greeting saying Welcome to XXXX company.Please enter the desire extension at any time. or else please wait for the operator. Now they want to add an option for the user...

CADLink.exe problem

Hi,I've installed Cisco Unified CallConnector for Microsoft Dynamics CRM 4 on both side server and the agent machine. Every thing is OK when I seach an account from the Callconnector Client on the agent machine, but when I use CADLink.exe on the IPCC...

fbenfradj by Beginner
  • 6 replies
  • 0 Helpful votes

UCCX 8.0 in test Lab

Hello Folks,I'm going to install UCCX 8.0 in a test lab and I'm wondering what hardware other are using?I'm presuming that it needs ESXi4.0?  Do you have to use the full production specification of 2 x vCPU and 4GB RAM?  Or can you cut down the resou...

UCCX 7.5 CAD chat between different teams

Hello everybody,me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize ...

asuckau by Beginner
  • 2 replies
  • 0 Helpful votes

Sample 8.x CCX scripts

Can someone point me in direction of sample 8.x scripts.In previous versions they were on server but don't appear to be in this version.Would like to see some samples taking advantage of any new features avaialable if possible.Thanks,Paul.

pvarenholt by Contributor
  • 3 replies
  • 0 Helpful votes

UCCX Bill of Materials

Hi all,I need to use the Cisco Unified CCX 7.0 Configuration and Ordering Tool, usually found @ as stated in the SRNDHas the location of this tool changed?Hesam

hyavari82 by Beginner
  • 1 replies
  • 0 Helpful votes

AW 5.x SR13

Dear all,After updating my AW to 5.x SR13 I cannot access Infomaker (8.0.1) to edit reports. I believe that is because service release 13 updated sybase shared dlls from version 8.0.1 to version 8.0.4. How can I find/download Infomaker patch to 8.0.4...

buenoecp by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! ICM Scripting - How to send calls to PSTN direct and web page integration

I know you can use labels from ICM to send calls to PSTN.  I have 20 different DNIS with associated 20 outsourced PSTN destinations.  The routing is in ICM the client has 3 redundant CVP's.Q2) How do I get like some date or holiday check from a web p...