Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Dears,every time when I tray to access to CRS using //appadmin ,, after when i enter the user name and the password this message appear"The Cisco JTAPI Client are inconsistent, Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to ...
Hi,When I make a call through Toll free number, I can see my ANI is getting changed. The last digit is changed to 0. But when I call the PRI number ( PRI is terminated on the same gateway) am getting the exact ANI. Please let me know whether this is ...
Dear All,I have a problem with auto attendant script. I have a customer who has a greeting saying Welcome to XXXX company.Please enter the desire extension at any time. or else please wait for the operator. Now they want to add an option for the user...
Hello,I am attempting to configure Email Interaction Manager to connect to two different Agent PG's. I have run the auto configuration after installation, and under my listener tab in they system console, I can see both agent PG's configured under my...
I'm trying to install the CUIC 8.0.0.I've finished the installation and start the services in the console, but the Web Browser interface doesn't appear, and I didn't find any manuals to help myself.Thanks.Denian Nascimento
Hi,I've installed Cisco Unified CallConnector for Microsoft Dynamics CRM 4 on both side server and the agent machine. Every thing is OK when I seach an account from the Callconnector Client on the agent machine, but when I use CADLink.exe on the IPCC...
Hello Folks,I'm going to install UCCX 8.0 in a test lab and I'm wondering what hardware other are using?I'm presuming that it needs ESXi4.0? Do you have to use the full production specification of 2 x vCPU and 4GB RAM? Or can you cut down the resou...
Hello everybody,me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize ...
Can someone point me in direction of sample 8.x scripts.In previous versions they were on server but don't appear to be in this version.Would like to see some samples taking advantage of any new features avaialable if possible.Thanks,Paul.
Hi all,I need to use the Cisco Unified CCX 7.0 Configuration and Ordering Tool, usually found @ http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/prod_how_to_order.html as stated in the SRNDHas the location of this tool changed?Hesam
Hi,Can anyone tell me whether UCCX 8 can send an email notification when the last agent on a certain queue logout?Regards,Andy
Dear all,After updating my AW to 5.x SR13 I cannot access Infomaker (8.0.1) to edit reports. I believe that is because service release 13 updated sybase shared dlls from version 8.0.1 to version 8.0.4. How can I find/download Infomaker patch to 8.0.4...
We record every call into our UCCX 7 platform which makes my backups quite large. This causes an alert every night when the backups run from CRSAdmin stating that the server is running low on disk space and needs at least 40 GB free for B&R to run.Is...
We have just implemented the latest version of UCCX 7.x premium and the customer wants to be able to pull reporting that will show the max calls in queue at any particular time, either by CSQ or across the enterprise.I've looked at a lot of reports a...
I know you can use labels from ICM to send calls to PSTN. I have 20 different DNIS with associated 20 outsourced PSTN destinations. The routing is in ICM the client has 3 redundant CVP's.Q2) How do I get like some date or holiday check from a web p...
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