Contact Center

Hi,I need to ask you a question about crystal report that iam new to this and need to know if this ability exist in or not ?My customer need to combine more than one report for his call center calls in one reportSo for example he need to open only on...

I am trying to price a CVP solution with SIP Proxy servers and I am not able to get information about ordering the CUSP option.The CCBU pricing guide and the ordering tool talks about "PXY-8X-SPM-SW" SKU to be ordered with CUPS but there is no inform...

Hello,We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who d...

Dear Geoff;This is the output of the show flash:VIVADRVG1#show flash:-#- --length-- -----date/time------ path1         2763 Nov 28 2001 08:21:16 +03:00 bootstrap.vxml2     23589532 Feb 7 2000 09:52:06 +03:00 c5350-js_ivs-mz.124-9.T7.bin3     35574928...

HelloI worked up a "Get Reporting Statistic" in my script that looks for agents that are in the Not Ready state.Report Object:    CSQ IPCC ExpressField:     Not Ready ResourcesRow Identifier:    Queue_Name    Result Statistic:    Not_Ready_ResourcesI...

HelloI have a UCCX script that seems to be working fine that I would like to add some additional scripting to look for a state where no agents are logged in so I can send the call to a specific message.Can anyone give me an example of the veriable th...

Hello, Netpros.I need to find a way to query or alert for mastership status or change of that status.  I can of course check for this manually by going to the web page and checking who is master and who is slave, but I need to be able to do this prog...

I am in the process backing up our IP Contact Center. We are using UCCE on Windows 2003 Servers. There are redundant IPIVR's, HDS/AW's, PGW's, PRGR's. What should I backup? Can some offer some direction?