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Hi,I need to ask you a question about crystal report that iam new to this and need to know if this ability exist in or not ?My customer need to combine more than one report for his call center calls in one reportSo for example he need to open only on...

Hi Guys,I'm trying to figure this out..I want to change the operating system / platform administrator password..I thought that the following command would do the trick:utils reset_ui_administrator_passwordHowever, I do this, and it says it has change...

Tim Smith by Level 4
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  • 9 replies
  • 0 Helpful votes

Hello,We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who d...

Dear Geoff;This is the output of the show flash:VIVADRVG1#show flash:-#- --length-- -----date/time------ path1         2763 Nov 28 2001 08:21:16 +03:00 bootstrap.vxml2     23589532 Feb 7 2000 09:52:06 +03:00 c5350-js_ivs-mz.124-9.T7.bin3     35574928...

Problem with Column Width in ReportsI have a user that accidently adjusted the column width of their reports in Cisco Agent Desktop beyond their screen width.  Now you cannot get to the end of the column to resize it.  I tried uninstalling the applic...

Hello all,I was installing Cisco ICM 7.5.1 on windows 2003 with Microsoft sql 2008. When I try to add the logger instance it error out , "ICM requires Microsoft 2005 with SP2 or greater OR microsoft 2000 with SP 4 or greater". Is there anyone who she...

HelloI have a UCCX script that seems to be working fine that I would like to add some additional scripting to look for a state where no agents are logged in so I can send the call to a specific message.Can anyone give me an example of the veriable th...

I am in the process backing up our IP Contact Center. We are using UCCE on Windows 2003 Servers. There are redundant IPIVR's, HDS/AW's, PGW's, PRGR's. What should I backup? Can some offer some direction?

gonzalez by Level 1
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  • 10 replies
  • 0 Helpful votes