Resolved! Finesse Desktop Login Issues
Hello:When I try to log into Finesse Desktop, I encounter the following:
Forum Posts
I was trying to follow truncate instructions to synch Logger with HDS but I noticed HDS is missing the Recovery table altogether.What is the Recover table used for it it really needed?I created the HDS using ICMDBA, not sure why it would not have th...
I recently lost servers on Side A.I am rebuilding Side A of AW-HDS-DDS. As shown in teh screenshot While running WebSetup on Side B to copy settings I noticed in the Administration & Data Server Connectivity that both Primary and Secondary Servers a...
Hey Community I face this issue in UCCX certificate management I will put the issue below steps got the below error about the certificateI understood the certificate is expiredgenerate CSR send to customergot signed then uploaded then restart and e...
I ran into another issue wile rebuilding AW server. I installed SQL and ICM using administrative domain account.Per instructions next step would be to access https://localhost/setup which I cannot.I have read previous cisco forums, I made sure Tomcat...
Is it possible to synch RouterA and B manually or I have to restart services? When running the rttest command the Router Sync shows time stamp shows 48 hours behind the current time.RouterA event log shows it lost private connection with Side B at 17...
Looking for suggestions on how to add a Call Back feature to an ACD script. I can add the "Cisco" Call back option without any trouble, but this only allows the customer to be called back based on their place in queue and doesn't allow for the custo...
Hello Everyone,We have partial service in our HA UCCX cluster. In the Control Center - Network Service, I can see the Prompt Manager is in partial serivce. I know this is probably because of a reference a script is making to a missing prompt but can...
Dear all in my corporate network we have UCCX 8.5 and one of our agent is not able to log in (The ID You entered was not found)after i tried so many was to fix this issue but still facing the same issue please help me to fix this issue
Dear all, Any notice about add the "whisper coaching" feature natively to the Finesse interface in UCCX? Currently only support "Silent Monitoring" and "Barge-In" but a lot of customers need this other typical function. I know that this feature is s...
I have a User who is using Finesse 11.6 from VPN and she is using a CIPC, as soon as the call comes it gets terminated, and the status goes from Ready to Not-Ready. This issue happens only when she is connected over VPN over any network provider. It ...
I have two workspace for agent.the UCCE and CVP 12.6 is deploy in Datacenter,the vvb and voice gateway in workspace.now i want from workspace 1 gateway incoming the ICM's call only to workspace 1 VVP play prompt. i config the network vru label with 0...
Resolved! CVP call studio script with VVB
hi everyone in my demo , i install UCCE 12.6 and CVP 12.6 and VVB 12.6 now the call can call in the ICM but caller hear the error prompt. next is my config: in my ICM script i use a "set variable" module to set : concatenate("application=SGIN;callid=...
Hi, Expert. I have some issue with my CVP server, all services is running but we cant access the oamp or noamp and this is impact to SPOG page in license management, i can't open the license page. i have some error from log operation console, %CVP_12...
CUCM requires restarting Tomcat service after uploading new CA signed tomcat certificate. But it seems different for UCCX where it is asking to restart the full system. Just wondering what could be the reason behind that. Can anyone help? Just to und...
