Contact Center

Hi,  i'm having difficult time getting a report to show how many calls went on specific skill. I have CCX script that has a menu with multiple options, all options are under the same queue, these options are mapped to CCX skills.I need to get a repor...

Hello, I want to extract Agent Detail Report From Historical Reports section by APIs.but after searching web did not found solution. Anyone can point me to right documentation to fulfill my requirements.  -Thanks for your time

Hello Experts ,  We have an issue in UCCE 10.5 that some agents showing in reports that they made a lot of internal calls while after our test , we found that even you open and close the line reflect as an internal call , we need to check the accurat...

Helllo Experts,I am building a script in which we have one call and two CSQs. CSQ1 and CSQ2The call comes in and needs to be answered by the first available agent in either CSQ1 or CSQ2.Please note this is not a overflow situation. Here're the soluti...

I am looking for documentation for pulling reporting data directly from UCCX as opposed to scheduled report exports in CUIC.  Does anyone have a link to a doc or experience with setting this up?  

I am configuring a script that ask the caller(employee) to input id number, then the script should go to Active Directory and validate the entered ID number if the ID number exist in the AD then proceed to next step in the script if not halt and go t...

Hi,  We have a new Finesse cluster on v12.5 and I'm trying to create some call variables to pull through to the Finesse desktop/webpage.  I can pull through the data, but the names remain as "call variable 1" etc. See screenshot. I can't seem to chan...

This is on an older cluster, 10.6, but is effecting all agents, when launching finesse in any modern browser the reports (gadgets) never load. Within IE an error is reported to contact an administrator. Opening dev tools I can see that there is a 404...

We recently upgraded from UCCE / CUIC 10.5 to 12.5, September 2021.  In CUIC reporting I have one agent that is not showing up for the month of September.  Supervisors say she was logged in and taking calls that month.  When I pull a report for the y...

Hello,we need to solve variability on our cvp CVE ID: CVE-2015-0225THREAT:Java JMX interface is accessible via following username/password pairs:admin/passwordadmin/adminadmin/activemqmonitorRole/QEDcontrolRole/R%26Dcontrolrole/passwordmonitorrole/pa...