Hi All, Kindly share the command for releasing the Jabber extension from PG, UCCE 11.6(1) version. Issue: Currently the Jabber extension is locked in PG, so its not allowing to do Finesse login. Thanks.
Forum Posts
how to get extension or agent number details who answered the call after "place call step" in uccx? Tried a lot to get extension or agent info using "get user info step" but it says null value only available. Do I need to select resource Step if ...
Resolved! CVP Say It Smart plugin
Hi,I'm trying to adapt the usage of the SayItSmart plugin in call studio to the it-IT locale.For example, when the tool plays a date it use the us format for the date (e.g. DDMMYYY 15051974 is played as 'May, the first, nineteen,seventy,four). I'd li...
Resolved! UCCX update tomcat to the last version
Hello Team, I have this server:UCCX1admin:show version activeActive Master Version: 12.5.1.10000-31Active Version Installed Software Options:uccx-language-pack_26-12.5.1.10000-22.copadmin:admin:show packages active tomcatActive Side Package(s): for t...
Hi, Current we are on Finesse 10.5ES(3) Version, when i run show tech version i am seeing the version of tomcat as 6.0.29, is this the version of the tomcat itself? Also please let me know if there is a way to upgrade the tomcat to the different ver...
I've been asked about what options are available for multiple agents to quickly join a call together from the phone queue when one comes in for training purposes. These agents are all remote (WFH). Initially I thought of setting them up as supervisor...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
Running CUCM, CUC, UCCX for a small contact center. Internal customer wants to have the ability to have the system read a generated wav file into a called numbers voicemail box. While i know that functionality is possible here is what makes it dif...
Hi folks, I have some questions about the certificate management in a UCCE solution.In Install/Upgrade Guide is written that all self signed (if not signed by a ca) certificates have to be imported to principal AW's Java keystore.https://www.cisco.co...
I have one Finesse agent who can login to Finesse and go "Ready". However no calls are presented to this agent. Others on the same team are getting calls but this agent is not. I have them reboot the phone and login in/out of Finesse. They are on th...
Hi Team, I am trying to deploy PCCE 12.0 LAB with Simplex mode, while initializing setup, getting below error.Error occurredUnable to create the inventory. Fix the errors below before continuing.2020-11-13T12:11:42+05:30 - Job created2020-11-13T12:11...
I'm getting a bit lost in documentation on how to set up MFA. If I set up CUCM to do MFA via Okta, does this automatically "pass through" for UCCX agents signing in? I've found documentation for UCCX that says only ADFS is supported, and had an ent...
Hello, I would need to know how does UCCX behaves regarding rounding in seconds as stated in the reporting tool. As we know, seconds are the most precise unit that it reports, but we would like to know how does it manages the rounding. Taking as an e...
