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I am using UCCX 12.5(1) with Finesse as co-resident Is it possible to use the finesse JavaScript API in an external application?  For example, say I was hosting a page using Node JS/Express on machine  that has access to finesse. I import the CDN fro...

I have a brand new Lab build of CCX setup to use NFR licensing but the register button is greyed out for me to input the token from the smart account.  Has anyone else had this issue?  I tried upgrading to the latest SU but still have the same issue.

We are having an issue where we are giving customers an option to leave their 10-digit number for a call back. The 1st script sends the phone number to a different script, where agents logged into script #2 will receive the call, and the call should ...

Hello Guys, There is one requirements could you please help us to get it done. The requirements is PQ -TestAshley if this PQ agents are buys how to defined and route next PQ in ICM Scripts  which we would use to check specific  PQ agents are buys or ...

Hello guys.I'm trying to set up a new call flow on our UCCE 11.6(1) deployment. At this new flow, the agent has to send the call back to the IVR (Cisco CVP) to be queued again and it will be eventurally answered by another skill group.The issue is th...

Hello All,  I need a fairly simple edit to an existing script. I just don't script at all.  Any suggestions for a company or individual that does paid scripting work?    Thanks in advance!

Hi, I am working on Cisco UCCX and I am using Cisco UCM integration. When I am calling from external number ('customer') to one of Cisco extensions ('agent') I am clicking 'Decline' on the agent's Cisco Jabber. Then I am redirected to the agent's voi...

I created a table in external database. I save the data in that database table. now I want to view it as a report in UCCX CUIC from that external database. how can I accomplish it? pls help me.im able to integrate the external database with CUIC. but...

Hello,   I would like to know from Cisco professionals, what skills i need to become a UCCX CUIC expert.  I'm talking about advanced knowledge like customizing report definitions.  The training that is provided by Cisco's certified training centers C...

I am working on a CCX script where I need to add and remove entries from an XML document. The XML document will have a single root element with several child elements that need to be added and removed. Is there a way to append a new child element to ...