Cisco UCCX stayed for a period of 5 days with the database service out, we fixed this problem but the reports are blank in this period. When we use the run command uccx sql db_cra {call sp_call_csq_agent ('2017-12-27 03:00:00', '2018-01-06 02:59:59',...
Forum Posts
Hello Everyone, So basically, my understanding is that the error message mentioned in the title of this posts is normally played in uccx when an exception/ error is encountered during turn-time. I understand that a number of issues can trigger thi...
Hi, I've been struggling with why the real Time Reporting Tool is showing different call data than CUIC. An example from yesterday is RTR showing 2787 total contacts (screenshot taken right at the end of business day) and CUIC reports 2727 calls (CSQ...
Hey, Hope someone can help me. So even though I've changed CSQ from Resource Skill to Resource Group. The change didn't take place. Looking at the script, can't find anything that would be basing it on Skill. Its not a script written by me and i ...
Dear All, I found a below node in one of my customized script. Can someone help me with how it works and difference between Peripheral Variable and User.variable. What value will be captured under this variable and from where. Any help on th...
Hi all, UCCX11.0 we deployed a fully functional call center a year ago, where agents uses extension mobility to sign into phones & PC for finesse regardless on where they are located in the premise. Now the customer would like to make some changes ...
Hi Guys, I have been chasing the root cause of this issue with TAC now. But I want to write an exception handler on the script that will catch this error because sometimes customers call in and get the " sorry we are currently experiencing system p...
Hi, How do i solve an issue with Calls are not going through to the (1010 and 1060) Contact Centre systems. on CCX. Any Assistance?
Hi, Is it possible to change some values set in a script purely during Reactive Debug? ie if I wanted to test Out Of Hours - can I fool the debug into following the OOH route when using the Time of Day Step? I'd need this purely for the single debu...
System version: 10.6.1.10000-39 I have done as many searches as I can think of on this topic and I have come up with a lot of mixed results. From my understanding it looks like I only need to run utils uccx finesse activate on my primary and seco...
Hello ccx reporting community, For one of our customer using in the past unify contact center,they ask us to create customized report in specific format which is quite simple but it looks quite impossible to do with the cuic standalone solution. I...
I'm getting "Log on failed - Invalid User ID or Password" when trying to log into the UCCX Administration page on an 8.6 system. I have run the following reset commands in CLI but am still getting the same login error: utils reset_application_ui_ad...
Hey everyone, I am working on a dashboard for a daily health check that we do for all of the systems we support. For UCCE, we have someone log in to each server every day and run different things like OPC_Test to validate the A sides of PGs/Roggers ...
Hi, I'm configuring SocialMiner within UCCX 10.6 and I wondered if there was a way to change the email address that replies to the external customer appear from. For example the agent account has to be created in the form username@domain and this is ...
I have UCCE 10.5 with CAD 10.0 and CSD 10.0. I have one agent that appears and disappears from the Supervisor's desktop. He also disappears off of chat. I have re-associated his phone to the PGUser, reset the CTI service in UCM. I don't know what...
