Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Dear all, My environment : UCCX 12.5 Here is is my use case : I have a standard UCCX Call flow, routing a call to an agent. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ...

Hello,  I am trying to send a prompt file thru a rest API (json).  The problem is that I am not able to find the good path for the prompt file in the folder and put it in a string.   I know that my restApi is working good, because when I enter an ext...

Hi there,On UCCX 12 Premium, I'm having trouble establishing sendmail (SMPT).My customer has switched the SMTP encryption technique to STARTTLS and the SMTP port to 587 as part of a mail service migration. I attempted to go through the documentation ...

nganvt by Beginner
  • 2 replies
  • 0 Helpful votes

Hello, CUIC server taking a long time to finish the upgrade process, around 5 hours.  I performed the switch version 5 hours ago and nothing yet.  We believe it is normal behavior, right? How can I validate that please?  thanks    

jeancl by Beginner
  • 3 replies
  • 0 Helpful votes