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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Custome Events via CTI

I'm currently integrating a call recording platform (NICE) with ICM 4.6.2 and an Aspect Call Centre platform. I need to end a screen recording at the point at which the Agent state changes from 'Wrap' to 'Ready' or from 'Wrap' to 'Not Ready'. Ideally...

ppryer by Beginner
  • 656 Views
  • 4 replies
  • 0 Helpful votes

CTI Screen Pop Integration Design

Hello everyone.  I am preparing to meet with a client to discuss a new implementation of UCCE.  One of the features they would like to add to their contact center is screen pop (SAP) for their agents.  I've never had to plan for this type of integrat...

uccx call back goes to only one csq

i have call back script and call back goes to only one csq not routed by incoming csq example call came from IT-EN-CSQ and accepted offering call back  call back goes to callback csq which has another agents not assigned to IT-EN-CSQi need call back ...

OEmam2 by Beginner
  • 397 Views
  • 9 replies
  • 0 Helpful votes

Resolved! UCCX - Update eMail Configuration

Hi Everyone, I may just be overcautious, but I want to be extra careful when making changes on UCCX. My question is: can I update the Mail Server field under UCCX admin > Subsystems> eMail Configuration to a different fqdn while in production?  We're...

Jesse3620 by Beginner
  • 370 Views
  • 1 replies
  • 0 Helpful votes

Finesse users lose Live Data

Users login to Finesse on Chrome (latest), they are on a VDI server accessed through Citrix Workspace. They experience an issue where they lose Live Data. It will spin on 'Establishing connection to Live Data', indefinitely. Only happens to one user ...

dannoofWI by Beginner
  • 387 Views
  • 1 replies
  • 0 Helpful votes