We are using CCE and the full components are in version 12 (AW, Rogger, PG, Finesse, CUIC, VVB).We just need to upgrade finesse to version 12.5 and According to CCE 12.5 compatibility matrix, finesse 12.5 is not compatible with CUIC 12 (Coresident). ...
Hi, I'm trying to add second instance (number 1) to my UCCE (ver 12.6.1) I'm getting this error : An unexpected error has occurred. The component(s) may or may not have been saved properly. Check the log named Websetup.log at \icm\logs\ or if you are...
Thanks so much Roger, finally I Re-Applied the ES4 patch and work... Strange workaround but fixed.
We have seen a steep increase in Dialer Call result 9 "Customer phone was busy" and a drop in Dialer Call result 2 "Error condition while dialing" Call Result 2 was trending at approximately 700 dials/per day which has now dropped to 0. Most of the n...
I am receiving this error: WARN [1776] ConnectionManagers.ConnectionManager [ucm_1 [Cisco Call Manager]:Instance 1 Default <hostname of CUCM>] Monitoring Test Failed. [The remote server returned an error: (599).]
Hello, I have a customer that will be setting up an integration with their existing UCM/CUBE Environment and Five9 VCC. Does anyone have any sample CUBE configs they can provide or any configuration guidance?
Hello,can we disable the Filter option on the Dashboard permalink or how can only show the specific Agent team or restrict other Agent teams on the Dashboard permalinks. when I looked into the guide -- it says Value Lists and Collections as filtering...
I have two string arrays. I want to write that values to the third string array. How to do it? For example array1 =array2 + array3
We have a Webex Room 70 set up in our boardroom and we have a dedicated room PC that is behind the screens plugged into one of the HDMI inputs. We're having trouble adding a UI Extension that will switch the input to the room PC. I built it with the ...
Customer has only one CCX Pub ver12.5.1.11002-481. Customer is reporting they are unable to ENABLE/DISABLE prerecorded messages on CCX system, once they select any option call drops. When we connect, we realized that from last reboot ( 3 weeks ago) ...
Hello, I have installed a CUCM (v14) cluster and want to use UCCX (v12.5). When I create the Call control group, the CTI ports are created on the CUCM, but they are not registering.Also the route points are created when I add an application, but it d...
Hi, Can I category the call like if call related to (general question, complain, receive shipment..etc), is it possible to like category let' say by agent on fineese and reflect on report if yes plz share how i can do in best way
Hello everybody, I am running a CUIC "Agent All Fields Report" to see how long are the Finesse Agents spending in each state. As you can see in the attached picture, the "Not Ready Time" is higher than the "Total Logged-In Time". This doesn't seem ri...
I am experiencing an issue where an ACD only allows two rings to an agent before redistributing call to another agent. I would like to increase this time to three rings. I did not write this script so trying to isolate the variable to change this has...
Hi All,I am new to Cisco and have been assigned to calculate the total incident calls for a given call type. I used the Cisco database documentation and found that Router Call Key can be used a unique identifier for a given call. However, when I taki...
