Contact Center

Uccx 8.5reports showing long duration of not ready with reason code 32755. any thoughts on why this would happen/show. we do use reson codes, this one shows in reserved list in uccx admin and we do not use it. so how can it be showing and why would i...

Good afternoon We are testing our 11.6 uccx and have ran in to a few issues on the agent DT1, we cannot click on "make call" from call history it just does not work.2 start record and a big OPPS error is popping up although it seems to start recordin...

I am wondering if anyone was able to successfully change domain name on CCX servers, and if the certificates were properly regenerated for new domain. I was able to change the domain which is reflected, however the cert trust stores still reference o...

All I inherited these connecting some SQL servers to a VNX 5500, I absolutely need to get into these switches. No one knows the username and password and I absolutely cannot lose the config. SO how do I recover the password and save the config so whe...

Hi all,I have a question about ICM & Active Directory integration. It is the first time I was asked to implement ICM with customer's active directory. Till now, I've always set up a new Domain Controller with Active Directory services, that it'll be ...

Hello,I am attempting to delete some legacy users in CUIC, but when I try to delete some, I get this message:Failed to delete the user because it still owns other objectsI know how to modify the permissions on a report, dashboard, etc, but I do not k...

After successful upgrade of standalone UCCX from 10.6 to 11.5SU1 our customer got a bunch of browser-related problems with Finesse Agent. Almost all of the users who was using Internet Explorer got to the Finesse login-page without any input-boxes fo...

UCCE 10.5CVP 10.52 separate Agent PG pairs - not related to each otherPG1A & 1B assocaited to Dialer 1A & 1BPG2A & 2B assocaited to Dialer 2A & 2B ON PG1A & 1B and Dialer 1A & 1B I have a Agent campaign with Transfer to IVR in acse of AMD (using Tran...

Hello, We are going to upgrade to UCCE 11.5. I need a diagram with the UCCE 11.5 contact center servers does anyone have one.  Also, does the UCCE 11.5 still use AW/HD servers as well as router and pg servers and is the any new servers in UCCE 11.5 t...

We are trying to create a new Data Source connection(SQL Server) in UCCX CUIC 11.6. We are able to connect the DB server is SQL Server Management Studio but while creating a new Data Source using the same SQL Credentials in CUIC, we are facing an err...

We have a client looking to turn on voice encryption at the phone level as well as gateway/cube.  They have MediaSense which does not support encryption in this manner.  Has anyone used AQM/WFM on a CUCM cluster where encryption was enabled?

Hello evgeryone,  in UCCX 11.5 whenever I create a NEW queue and script the CSQ name is not getting pushed over to the Cisco Desktop Agent.  The functionality of the new script is there though.  Old scripts work fine.  Any ideas? Allreplies rated  Th...