Hi all, I need help investigating a problem. I have a client that lately something is wrong with his CVPs and the custom VXML application that are on it. It usually when we get a call from the client that he tell us that incoming calls aren't working...
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Hi, Before upgrade VXML gateway from version 15.2 to 15.6 we used communication between CVP and VXML gateway by HTTPS but as done to upgraded to 15.6 on IOS we got the problem cannot using HTTPS to communicate between CVP and VXML GW. We got the erro...
Could you please someone say is it possible Secure call in call manager with our certificate, I mean I need call manager encrypt calls with my own certificate not it's self sign certificate or Token key.
Having a hard time getting Live Data 11.6 to work. Here's the background: Classroom environment with previously working 11.0 solution, including Live Data in a distributed deployment - CUIC and Live Data are on separate servers. All servers are DNS...
sf-300 power issue
We found Client cannot login to Finesse, The error show "Invalid ID or Password"but as check in Event Viewer -> Application logs on AWHD Server show error in below. SSPI handshake failed with error code 0x8009030c, state 14 while establishing a conne...
Hello I searched but didn't find the answer. Can someone explain me what is mean PeripheralCallType=6 and CallDisposition=13 in TCD table? I have some calls wich this values in our UCCE 9.0.Was it a manual outbound call or consultation?
This isn't really a question at this point, as I have resolved it on my own. However, I thought I'd post the info for any other folks fighting with it. I routinely have connected up to UCCX systems with a script editor using the IP address of the ...
Using CallStudio 10.5, I have a WSDL successfully loaded and configured. My question is how is the target URL (SOAP address) changed during runtime?
An unknow failure was received from the cisco unified communications manager. you may have entered an incorrect ID,password, or extension. Verify your entries are correct and try again.
Resolved! Dialer stopped calling
HelloLast week I had strange situation in my UCCE 9.0 system. It was happened between 2:10 PM and 2:40 PM, Dialer stopped making outbound calls for campaigns. The problem started about 2.11 PM when most of the agents went to ready status and stayed i...
Hello, Finesse 11.5 CUIC 11.5 PCCE 11.5 We are customizing the Finesse interface and we are facing some issues embedding the Skill Group live Data in CUIC to Finesse. We had successfully embedded the Agent Live Data from CUIC to Finesse but in te...
If you have ENH licenses, you don't get the free 2-per-user Advanced IVR ports. I've been trying to figure out what kind of port licenses you do get with ENH user licenses but the documentation isn't very forthcoming. I found the following in the D...
Lab/classroom 11.6 environment. 11.6 UCCE Web admin now shows a PCCE-like "Inventory" screen in the deployment section - presumably a reflection of the machine-services tables. The interface allows for the deletion/rediscovery of some devices, but...
I'm very new to ASR so please bear with me. We have a script that uses ASR to obtain an ID from the caller. The ID consists of one letter followed by 5 digits. The .grxml file only defines the letters 'A' and 'B' for the first character. We are now...
