I was just wondering if there was either a way to convert AQM audio files into text via a Python TTS package or some equivalent. I assume I'd need a way to decode the AQM audio file first since it's encrypted so I'm not sure if there's a hook built ...
I would like to know if we have a way to check if the call is queued already. Before we queue the call again based on ANI.
Here we are using third party application to request call back from agent. So once I request call back, call will be disconne...
Hello,
I have a script ICM named "identification_customer". It need to be used many times in the other scripts. I want it can return a value to the others scripts ICM too. But I don't know how to do it.
Here is the diagram of my scripts ICM.
Thank ...
Hello, I am running CCX 11.6.1 with Nunace recognizer 10.2.8. This is a new install and I am trying to develop a ccx script that will ask for the customers 9 digit account number, the first digit is always a letter a-z and the second leading digit ...
Hi all, I try to install a second UCCX node. Installation is fine, it can contact the primary server just fine. But HA does not seem to be working. I reinstalled the secondary node but the situation is still the same You can see that the status for ...
I am having difficult trying to write xml file to Document repository on UCCX. I have browesed all the forums and all the answers I have tried did not work. I tried to use upload document which fails also but with no output to the reason why. I have ...
Any thoughts on how to address this Rest element error related to Java security?
10.217.108.18.1510702047280.1883.NBS_IVR,11/14/2017 17:27:40.181,EnterpriseANIRoutingLookup,custom,DEBUG,WSUTIL doHTTPRESTRequest getHTTPResponse EXCEPTION: Exception ...
Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would pro...
Hello all,
I have a script (attached) that gives the caller the option of being redirected to an external number. The problem is, when a caller chooses the option to be transferred to the external number UCCX and CUCM seem to hold onto the original...
I have a supervisor who oversees 9 CSQ's. is there a "simple" way without being well versed in XML scripting to have that they only see their CSQ's under the queue data tab on the supervisor desktop.. why would they want to see all of the queues?? th...
Experts;
UCCE - 8.5.4
CTI Client: CTI Tool kit / CAD
Client phone : CIPC.
i am facing agent greeting issue in few desktops in a contact centre. during my analysis i observed it occuring only on few desktops. if the agents logged in to different ...
Hi all,
As of v11, is it possible to query (from external source) the Livedata JMS data source directly to get real time information?
Any idea if these would be possible in next releases?
Thanks!
-JT-
I was wondering if anyone could tell me a bit about VXML reporting for call studio. In the OPs Console I don't understand the Inclusive / Exclusive filters very well. I have set some "Flag Elements" in my app for reporting purposes but they don't a...
