We are trying to create a new Data Source connection(SQL Server) in UCCX CUIC 11.6. We are able to connect the DB server is SQL Server Management Studio but while creating a new Data Source using the same SQL Credentials in CUIC, we are facing an err...
Forum Posts
I am Trying to Create Menu using ICM Menu Micro app , M following CVP ICM scripting guide But i am facing an issue , I have 4 options Press 1 Press 2 Press * Press # option 1 and 2 working fine , but when i am trying to press * star or # pound hear ...
Resolved! CP-3905 Recording via BIB
Hello Everyone, I need recording some calls on CUCM 11.5, but i saw that the DN lines on CP-3905 do not have the option to enable the record profile. Does not have the phone CP3905 support to record via BIB?
Resolved! Queue Call via SQL
Hello all, I'm, developing one DashBoard for my CCX, I need create one select to get Call in Queue (CSQ) and abandoned calls. Whats structure of the select via Informix?
Hello,I need to have information about made calls(CDR) for analysing in my script. Maybe somebody knows how can I get the information from CCX via REST API or there is direct connect to CCX DB from outside or so on.Thank you.
HI,We use Cisco Contact center. We record all our incoming calls. In the Cisco Supervisor Desktop, the Supervisor Record Viewer is used to playback the recorded files. When you playback these recorded files from within this supervisor record viewer, ...
Resolved! Ingress and VXML GW on different devices
Anyone able to provide a document related to specifically do the files that would need to be loaded on the ingress gw and vxml gateway for PCCE. I have the install and upgrade guide for 10.5 but it doesn't explicitly say which files should go where...
Resolved! CCX recording requirements
Hi, We have installed a call center solution (CUCM and CCX) and looking for a solution to record calls going through CCX Is there a cisco solution that does this ? what are the requirements needed to make the solution work properly ? Thanks
Hi all, I have a question regarding an UCCE Small Contact Center deployment. As you know, this deployment allows you to have few customers (tenants) on it. Each customer will have its own: CVP, Finesse, PG, VVB. Now, what I want to ask is actually ab...
Hello, has anyone tested using an contact center express agent phone that is registered through cube phone proxy to communications manager.I did not find exact information in release notes and design guide if it is supported or not.Maybe someone can ...
I am working on a script where the inbound callers ANI/CLID information is needed to be captured when they call in so that it can be used to look up via an API to see if the caller is an existing customer in a database. Then depending on the option ...
Hi, I need help creating a UCCX script.I need that when the script play the initial prompt i was able can be dial extension number and also press Menu buttons (for example Press 1 , Press 2 and etc) Thank you in advance.
Hi Guys, When I am connecting to the Windows VPN I get this error while joining any WebEx meeting. While my colleague on the same network connecting the same VPN doesn't face any issue. Any Suggestion in this regard? Thanks, Muk
I can't create call control group beetwen Call Control and Contact Center. Error.
Hi All, We are planning to upgrade our UCCX 10.6 to 11.6 this March and we are now verifying all the needed information for this upgrade. Currently, we have UCCX version 10.6, CUCM10.5, CUC 10.5, CUE 8.6.6, and CUE 8.6.7. As per checking the CSR Co...
