Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem with a script that uses the User Authenticate step.The step looks like this:AdminUSER, Type = User, Value = nullstAdminUser, Type = String, Value = "ccxadmin"stEnteredPIN, Type =...
Dear All, I am getting the below error on Logger -A CLGR logs. Sync is happening on both the Logger and synchronize the data from B to A and restarted both the Logger service but still clgr process keep on getting restarted on Logger A . Dum...
Since we can't get a breakdown of the traffic analysis by team is there a way to do it manually? Perhaps, Total inbound calls minus calls transferred in and add abandoned or aborted calls? Does it take total inbound calls or just inbound ACD calls?
Hi,The UCCX server shows wrong time which affects the scripts.Time zone is configured right,the ntp referenced is used by all devices in the network and is working fine.Tried to point it to cucm ip address but also the time is wrong .Any idea ?Thanks...
Hi Im trying to delete a script I no longer require I initially tried it via script explorer which then showed me that script is referenced in a" call type or go to script." I looked in properties in script explorer and saw in references objects r...
Hi So I have a setup of CCX 11.0 and CUCM 11.0. Internal calls work fine, so if I dial the CTI Route point internally from a phone connected to CUCM, it hits the script, plays a prompt and then transfers the caller to the CSQ where a logged in an...
Hi everyone. I have problem. Please help me! I use UCCX 11.5, version system is JRE 1.7u101. I can'n find jdk 1.7u101. My computer run JRE 1.7u79. I complie jar file and upload to uccx administrator and execute strep by step. 1. upload jar file in to...
All, I am trying to create a CCX/CCE script to do a few DB look ups and DB writes to CUCM. Is this possible? If so, how do you add CUCM as external data base to CCX or CVP?
by any chance does anyone know the variable to use to put the answering extension in the URL? i have all the custom variables working, just can't seem to find this one. Thanks in Advance.
Hello, I have a request from client that need bypass the 2 minutes wrap up time if only one agent login for the queue, and this only login agent will take call even this agent in wrap up time. Any clue will be great appreciate. Thanks, Richar...
I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free number. This is a simple "call redirect" step. When testing the script internally, meaning I call it from an internal Cisco handset, it works flaw...
Hi Guys I have problem with the UCCX mobile skill manager. I have the follow message when I try a login with user id "93298":"Please ensure that you have entered valid username and password and the user has supervisor capability" - The user id "93298...
I have a group that wants to see the State (Ready ; Not Ready) of an agent and they want to narrow it to a particular skill /csq. Background - we have several teams and each team can have several skills , each skill has it's own CSQ. An agent may h...
Hello Everyone, I am trying to configure a mail server for UCCX agent email fonctionality. A message stating Invalide Full Qualified Hostname specified displays preventing me to complete the configuration. I am attaching a screenshut of the confiurat...
Hi all, My customer is integrating Cisco Finesse with a CRM system (MO) to get DB from Cisco finesse to this CRM. When agent on finesse accept call, the call information ( agent ID, start time, customer phone number...) will be send to CRM. In other...
