Hello,
UCCX: 10.6.1.11001-31
I want upgrade the system to version 11_0_1
but the system show the file Bootable_UCSInstall_UCCX_11_0_1_UCOS_11.0.1.10000-75.sgn.iso under Invalid Upgrades. What can i do?
I'm needing change my current script so that it will check the queue before it sends a call to the skill to make sure that there are agents logged into it. If there arent any agents logged into that skill then I need to send them to another predefin...
UCCX v10.5
Hi all,
For the following 2 reports in UCCX, all reason codes are displayed in their ID rather than the description which makes it difficult for any users to understand
1. Agent not ready reason code summary report
2. Agent state detail...
Hello everybody,
Is there any option that Finesse will integrate with third-party web chat except SocialMainer?
If not then, Is there a way to integrate third-party web chat to SocialMainer that will be used as web chat proxy or something?
All I want...
Hello Everyone,
We are facing issue in Agent\CSQ based remote monitoring from the hard phone. Even from supervisor Desktop we are not able barge the call for same agents.We are getting an error (Please refer attached screen shot).Post running the ...
I have to setup new CSQ.
Here's what I need to configure :
There is 2 IT department coming in our office. There are each other supporting different peoples, but they are the backup of the other department
For example :
CSQ 1 have skill "IT Dept 1"
C...
Hi,
I've a problem with the "do not call" feature in CCX (version 10.6) outbound campaigns. Sometimes agents mark calls as "do not call" by error, and we need to check if one telephone number is in this list or not. Also, it's important for us to de...
I created a new queue for our Contact Center and added it to the script. Everything works great and the scripting is really super easy, my only problem is getting the queue to show up in the supervisors live Voice CSQ Summary Report and the Voice CS...
Hi,
My customer is using UCCX 8.5 which is integrated with CRM. their client dial-in to register a complaint, once complaint is being registered,Agent call back to their client for getting more details. Mean while Agent change the case status from "...
I wanna know when customer call to IVR trigger number and what digits that they press.
Which logs that I can view to troubleshoot?
Thank you in advance.
Folks,
I have been requested to build a script that if you press * during the main menu you can login and then have options to delete/record the emergency announcement, set forwarding numbers when specific main menu choices
So for example:
Emergency ...
Hi, I have a script running at a Hospital, that is hitting some long wait times. I think that we have contacts calling in that is waiting about an hour.When the contacts is in the queue loop, then I have 2 delays, each 15 sec, so the loop is taking a...
Hello,
This a recursive topic for me.
Can UCCE interrupt a message if the maximum TimeInQueue defined is reached? (currently we have ucce 10.5 and cvp 11).
or we need continue checking the TimeInQueue between messages?
Regards,
What do I need to do to export agents/supervisors from UCCX? I'm guessing I need to do a SQL query but I have no idea what db to connect to or what table everything is located in. I would like if possible to see all agents and assigned skills w/ leve...
Hey All.
Have is the Timeout in the "Make REST Call" working.
If the document im trying to reach isn't responding (unavailble), it takes about 50-60 seconds before it times out.
shouldn't the timeout variable take care of this. It doesn't matter w...
