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Dear Experts,   can anyone provide me the steps to collect logs of cisco voice gateway throught wireshart actully i never used wireshark and someone told me if we collect logs through wireshark then cpu consumption on gateway is very less comepartive...

Hi,      I am a beginer in UCCX scripting and I have been struggling to enter the variable for today`s date in the following format -D[now] .month + "/" + D[now] .date + "/" + D[now] .year. Can someone help me out? Thanks.                            ...

Hi all,I'm just wondering how Cisco Outbound dialer handles dialing different mobile numbers for different customers in different time zones because the region prefix match will not work in that scenario ?RegardsRemon R. Gaber

                   Hi,I have installed SocialMiner 9.0 in a lab environment.I am trying to get started with it by creating a Facebook Fan Page feed.However, when I try to get the authorization, I receive the following error: Authorization Failed.The ...

Dear Experts, since last couple of days  we are facing one issue that during the peak hours most of the agents when they wrap up the call they get reserve,state change to not ready and not able to put him ready after some time it automatically comes ...

Hi, Currently running UCCX 8.5 premium in an HA environment. I have successfully setup some Post Call Survey's for our sales team where the agents manually transfer the calls to another trigger/script. Now our support teams are looking for the same s...

Does anybody know if its possible to log Supervisor in without assigning a extension in finesse?

Hi, I would like to know the exact query steps to get the PCCE 9 post call survey report from CUIC thanks

Hi all, I'm just wondering how Cisco Outbound dialer handles dialing different mobile numbers for different customers in different time zones because the region prefix match will not work in that scenario ? Regards Remon R. Gaber

We are currently running UCCX version which enables us to use both CAD and Finesse. I am trying to setup a POPUP menu for CAD and Finesse agents to choose from( to help identify Type of Call they answered) .  How do I setup popup screen for  Agents t...

Hello all, I created datasource in my UCCX Administration page. I tested connection and all worked fine. I started to create UCCX script. I added DB write step but my Data Source Name drop-down list is empty. I clicked Refresh Database Schema, but it...

Hi all, can any one help me to find detailed communication flow between AG PG process in cisco ucce. BR, Deepak

This is for a UCCE lab environment obviously. Does anyone know the VM specs for a sprawler ... vCPU, vNIC, RAM, HDD. In particular I am worried about the cpu cores needed. Nothing is listed in any of the virtualization sites because this is not suppo...

Is there a way to get and total number of agents which are currently logged in to a particular PG? like for example I have a PG with PID 5050 and I need a count of agents that are logged in to this particular PG at any given point in time.