Afternoon All!My company has FINALLY decided to move away from Device Targets and use ATRs. Does anyone have a 'best practices' or good resource on how to do this?
Forum Posts
Hi, Found a below Ungraceful shutdown detected warning message from our UCCX Sub CLI, but GUI is fine with no warning message. There is a cop file for CUCM, IM&P, and CUC to remove this cosmetic error. But I couldn't find anything for UCCX. Can anyon...
Hi team,I've been facing issues on upgrading a patch file which I have got for finesse upgradation ICM v12.6.2 . Currently our standalone cisco lab is running on finesse version 12.6.1, linked to UCCE v12.5. I'm unaware how to upgarde the patch, so i...
Hello,Our Agents using Finesse/Customer Collaboration Platform are unable to type responses into the reply body with emails with more than 10 attachments. We are wondering if this is due to specific limits or another issue. There are two things that ...
Resolved! Is UCCX 12.5 compatible with CUCM 14?
Hi According to Cisco >>> https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/Unified_CCX_Software_Compatibility_Matrix_for_1251.html#_Toc142577600It mentioned UCCX is supported with CUCM ...
Resolved! CUIC Livedata Issue
Hello Dears, I'm trying to configure Live data on CUIC 12.5 with no luck: admin:set live-data cuic-datasource <FQDN> 8444 CUIC\adminEnter password:Error: Invalid side A Live Data configuration data Notin that AW configured correctly: Primary AW...
Hello Experts,In the Real Time Engine trace we see some aggressive call duration for which we have no explanations. The trace shows some calls with duration of more than 3 hours 30 minutes. After that time the default script kicks in with a hight vol...
UCCX – Real Time Reporting Tool - Unable to launch the applicationPer instructions on UCCX Admin > Tools > Real Time Reporting ToolDownload RTR > dbl click to run > Error : Unable to launch the applicationJava Control Panel instructions on UCCX--...
We are attempting to integrate social media channels (such as Viber/Line etc.) with Webex Connect.To achieve the above, we need three items, 1. Webex CC/Connect API to create a conversation on the agent side within Webex CC, which shoul...
Resolved! Webex CC Desktop layout query
HI All, I am currently working on Webex CC for one of our customers. They require a unified desktop layout for all their agents with widgets arranged in a specific order. I have conducted tests by rearranging the widget components in the desktop layo...
Hi!Microsoft discontinued IE 11 and we can only use Edge in IE Mode. However, it does not allow you to log out, you try to log out by pressing the log out button, but you log back in immediately. Is there a solution for this?Thank youjohny989
Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...
Using the CUIC scheduler, I am able to send successfully an email with a report just to myself. But then, I add a couple more email addresses to the email distribution list. Once I verify everything is saved, I then test it by clicking "Run Now" The ...
Hello Team, Greetings! our customer has ucce deployment. he would like to extract for each call in a specific skill group the following data: Node ID - Session ID - Sequence No Call Start Time Call End Time Contact Disposition Originator DN (Cal...
Hello, While trying to install the second node for UCCX get an error for security password, so there is anyway to reset it?Thanks
