Contact Center

Hi, I'm with UCCE 12.5 and CVP 12.5.I was reading the CVP logs. And I can see our data set in the VXML Array with PV5, but after the TOEXTVXML[0] info, there is a Peripheral Variables section, with all the CallVariables from ICM. So can we call {Data...

Question. I have a customer on UCCE v12.6 and we're looking at the Agent Event Detail table and when I look at an agent, I see the same reason code numbers back to back. In Finesse, I know you can't select the same Not Ready reason code that you're a...

Hi,We have IVR call flow where we need to play set of prompts in particular time from 7am to 2pm and other prompts to play after hours. Can anyone please suggest an logic or option to create a callflow in cisco call studio.We are using PCCE solution ...

Hello, We need to configure additional NTP servers to our UCCX servers. I understand this is one of the parameters that will change the license mac on the server and force us to contact Cisco to rehome our license. Can anyone, that has done this befo...

Hello,I'm having an issue where supervisors are seeing all queues in Finesse. I've come across this document https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html, but it doesn't...

I've done a few installs of CCB, but never really done a serious deep dive into the solution. I recently posted a blog about a modifications I made to CCB to prevent it from being offered when your expected call back time was longer than your open ti...

When I am logged into Finesse I am unable to select the Phone Book tab in order to select extensions (see attached). I am currently designated as a supervisor and should have the ability to initiate calls from here. I am unable to locate any document...

Hello All,I have a 11.62 script that is pointing to a prod data-source, this works just fine. If I change the script to use the test data-source, data is still written to the prod database rather than the test database. I have refreshed the applicati...