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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! CVP Studio DateTime SQL Select

Hello, I am trying to lookup a data based on datetime from SQL: select *from XXXDateTime >= '2021-11-08 00:00:00'In case the DateTime is fixed as above, it is working normallyBut if i try to generate the DateTime based on the call start, it gives err...

Skills Based Routing - Multiple Queues

We have an agent that is skills that can service two queues.  We have a called in the queue1 for 25 minutes and queue2 for 50 minutes.  With skills based routing, what is the determining factor as to which call AgentA will take when she logs in?? I t...

mzajeski by Beginner
  • 730 Views
  • 3 replies
  • 5 Helpful votes

CVP 11.6 Java RMX Credentials

We have been reported on the following defect ID CVE ID: CVE-2015-0225. The solution for this is to secure JMX access between OAMP and CVP components. Has anyone done this that could refer me to the right steps. The following guide is totally out of ...

Nightly attribute reset

Hello,In our previous telephony system we were able to create a nightly CSV file that imported our ideal attribute states for all agents. This nightly task would reset everyone's attributes at midnight, meaning we did not have to keep manual logs of ...

Single Sign On Fetch Access Token

i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: {"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since ...

AhmedHasan by Beginner
  • 1099 Views
  • 2 replies
  • 5 Helpful votes

UCCX Reporting - no report today

Hello, We have a problem with uccx reports. Today no report is working (manual reports, scheduled report). In the list of the scheduled reports each day, we see the last report sent yesterday and the next one tomorrow. Has anyone encountered this inc...

linaa1 by Beginner
  • 567 Views
  • 0 replies
  • 0 Helpful votes