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Hello Team, Last week we have faced an issue. After performing an initialize local database , agents were unable to authenticate to finesse. We disabled the NTLMv2 on the AWDB but the issue persists. the AD team activated  NTL on the active directory...

Rima by Level 1
  • 1 replies
  • 0 Helpful votes

Hello,We have a PCCE 12.5 2,000 agent deployment and we want to (1) upgrade it to 12.6 and (2) expand the deployment to support 12,000 agents. The upgrade process is well documented by Cisco and should not be an issue. But I have not been able to fin...

atoxet by Level 1
  • 4 replies
  • 0 Helpful votes

I have a a simple script I put together where I cannot get the sound to work when an Agent places a caller on hold under the queue.  When the call comes in and lands in the queue the sound files work.  It just when the Agent picks up the call then pl...

MrButton by Level 1
  • 2 replies
  • 0 Helpful votes