Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

First time setting up router

Hi, I have a question. When we first set up the router using serial, do we set it through a user? Does a user set with level 15 privilege able to do the same thing as tha---Posted by WebUser Mohd Fikrie from Cisco Support Community App

fb_webuser by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

UCCX Scripting, Time variable

I am looking for  guidance on UCCX scripting. I have searched all the forums but can't  find what I am looking for. I want to be able to close Contact Center at  different times for different Service Queues on Holidays. For example,  Customer Service...

UCCX NTP Synch issue

Hi I have UCCX 9.1 HA cluster, Primary and Secondary, I noticed that when the Primary lost the conectvity external NTP server (statum 16), Secondary also movinf to statum 16 in ntp status, my problem is Primary server is getting ntp from external but...

How to make a system

HELLO, My company want build first network in our system computer.what first we must prepare for that.thank you---Posted by WebUser Tomy Hidayat from Cisco Support Community App

fb_webuser by Frequent Contributor
  • 1 replies
  • 0 Helpful votes

Resolved! Media Sense Ordering

Dear Cisco Team,I have prepared the following quotation for one of our clients and want to know if this can be procured either online or through paper license. Item   NameDescriptionService DurationLead TimeIncluded ItemMCP-NEW-LICServer software an...