Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

The FCRasSVR database filled up (2048 MB) a couple of days ago in this UCCE deployment, which is causing issues such as agent statistics not populating in Supervisor Desktop.  I am not able to find anything about this anywhere in any CAD documentatio...

Can a few people look at this 7.5 CTIOS windows (I am on 7.5(9)) and see if their DUPLEX install of CTIOS references SIMPLEX in the startup command?Does anyone have DUPLEX in there?Cheers,Chadctios was started with 10 arguments06:33:35 Trace: Main: a...

Hello,If a agent is part of two different Skillsets, can we have two separate wrap-up codes enable for the Agent?We have agent A part of Customer Service (CS) and Private Client Service (PCS), both have separate skillset and wrap-up codes. Agent A is...

sohail212 by Beginner
  • 4 replies
  • 0 Helpful votes

Hello friends,Please i need you help.My customer have a CUCM 7.1.3 only a Publisher and a UCCX 7.0.1.Today we will install and add a new callmanager to cluster of CUCM (a subscriber) and i need the steps for will configure this new callmanager in  th...

gsilva by Beginner
  • 4 replies
  • 0 Helpful votes

Hi,I've noticed that there is an upgrade for interaction manager which allows customer to connect to chat by ussing Internet Explorer 9. I currently run or better known as 4.3(1) Hotfix 4, does anyone know if there is a documented procedure f...