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I have agents that I recently added into CallManager that show up under Resources in RmCm, but they get an error that their ID is not found when trying to log into CAD. When trying to manually synchronize directory services, I receive an error: "CDA...

tcapo by Level 1
  • 9095 Views
  • 10 replies
  • 0 Helpful votes

I have a help desk department currently using hunt group, But now the supervisor wants reporting. I set them up on our CCX system, but now is asking for reporting and still ring all the phones when a call comes in. is this even possible and if so, ho...

Hi All,I am running a cluster of 02 UCCX servers version 5.02. Suddenly since one week ago the subcriber is no more able to boot. I first install the windows server 2003 standard Edition on it, but when I began the installation of the CRS software, t...

Hello,I'm attempting to create a stored procedure in order to format data for a custom report. I'm currently using both RazorSQL and AGS Server Studio, but neither one seems to allow me to upload stored procedures to the 'db_cra' database on the UCCX...

Hi,Running UCCX 8.5.1 in HA mode.The Supervisor can manually record the agent conversation from supervisor desktop. Is it possible to record all agent conversation or on a  CSQ  automatically ?Please let me know...Thanks & Regards,Krishna

Hello, been receiving this error in Desktop Admistrator Web admin. I have tried the fix where you change the environment variable path and delete the Team Admin folders, but still receive the error. Any ideas??7.0(1)SR04ES02_Build023Thanks

walshliam by Level 1
  • 3217 Views
  • 6 replies
  • 0 Helpful votes

I'm having a problem uploading a document. I just finished upgrading UCCX from 7.0 to 8.5 and one of my scripts is having a lot of problems and I'm stuck on one. The script allows someone to call in and change the call center state to On, Off, or Aut...

I  want to migrate from CCX 7.0 in a HA enviroment with premiun licenses to CCX  8.5. I need to know if I have to add this part number: L-CCX-85-HA-P-P-U   CCX 8.5 UPGRADE - HA PRE-HA PRE LICENSE ONLY.

dg@lego! by Level 1
  • 1340 Views
  • 1 replies
  • 0 Helpful votes

Just after a bit of advice.In an HA cluster, which of these is the correct method:Upgrade PublisherSwitch versionUpgrade SubscriberSwitch versionorUpgrade PublisherUpgrade Subscriber Switch version on PublisherSwitch version on SubscriberAlso once bo...

billybjo1 by Level 3
  • 1506 Views
  • 1 replies
  • 0 Helpful votes

When I try to run the CiscoUnifiedCCXEditorInstall file it get the following error. This is from a new install of UCCX 8.0. I have downloaded the file serverl times but still same result. Any help is much appericated.Thanks.

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