Contact Center

We have CUCM (7.1.5.32900-2), we do not have Active Directory integration,Is it acceptable practice if a user leaves, to just change the name on the End User config within CUCM, (setting up for use as a CAD agent), rather than deleting and creating n...

I am sending data collected from a CVP application back to ICM in the array variable user.microapp.FromExtVXML(0).  Now I want to parse the data and put it into ECC Variables.  I can do all this but one issue:  how do I handle data that can have vary...

I'm currently using CCX 7.0.2 and I'm planning on upgrading to the Linux version 8.5 in the next couple of weeks.I looked thru my scripts and a few of them reference XML files.  Once I upgrade, what location do I specify in the script to reference th...

Hi guys,Does WFO QM ver 8.5 supports NIC teaming?Kind regardsDaniel

Hello,I need to deploy for one of my customer a back of sheet based on the calling number and a SQL Database.Is it possible to doing that without configuring the CUCM user as a UCCX agent ? (Use the UCCX only for the CTI/Jtapi use)Do in need to deplo...

Hi All, Anyway to generate a report on UCCX Historical Reporting client for E-mails which have been "forwarded" or "Printed" by Agent? Only thing which supervisors can report are emails which have been deleted after a forward or print. but then again...

Hello everybody,Can anyone appoint me a link or a ftp server to download EIM and WIM installation package?At this link: http://tools.cisco.com/search/JSP/search-results.get?isNavigation=true&strQueryText=eim&strSelectedModifierValue=cdctask%3A%3A%5E%...

The microsoft site does not list 32 bit Windows Server R1 SP1 as available anymore.  Is SP2 ok for QM 8.0 Monitoring and Call recording server installation?

Hi,I want to install Cisco Contact center demo version to see if our clients like it. Can anyone please tell us from where I can download the Contact Center file because I read it needs a DVD or an iso image to install Contact Center.Thank you for yo...