Contact Center

Hi Guys,My Customer have the UCCX 8.0.2 and is the following problem: The Agent was changed for queue 2 ( The Agent was queue 1, but, the supervisor don´t see the agent. The agent keep the queue1. I did the check the configuration and didn´t found er...

Hey all,I have an UCCX Server (as secondary as part of HA) that has it's CCX Engine in Partial Service (specifically in the UCM Telephony Subsystem). I went through the MIVR logs and am seeing this error:1697403: Jan 16 09:29:26.220 CST %MIVR-SS_TEL-...

Hi,I wanted to know is there any class file to play the system prompts from the user folder . Is there any reference or sample file to develop custom prompts.Best RegardsVinay

Hi ExpertsI am trying to find a integration document for integration uccx version 8.5 with QMC wallboard.I searched for the same but don't find anything relevant .If you are aware kindly let me know that exact procedure for the same.Appereciate your ...

Hi We were trying the Salesforce integration with Cisco Solution and I found a document which tell me to download  "Cisco Unified Call Connector for Salesforce" setup  and install in a PC. I also installed Cisco TSP (downloaded from Cisco Plugin) and...

Can a few people look at this 7.5 CTIOS windows (I am on 7.5(9)) and see if their DUPLEX install of CTIOS references SIMPLEX in the startup command?Does anyone have DUPLEX in there?Cheers,Chadctios was started with 10 arguments06:33:35 Trace: Main: a...

Hello everyone.  I have a question about how to preserve the original calling number (customer number) when transferring out of call center. The system is UCCE 8 with CAD. After agent talks to the caller he might need to transfer the call to outside ...

Hi,I saw another forum request with this error related to the VOIP monitoring services, but I'm getting it when browsing to Personnel > Agents.  Also, the UI doesn't seem to be able to query the DB/LDAP, and instead, just returns empty results.  Anyo...

Hello,If a agent is part of two different Skillsets, can we have two separate wrap-up codes enable for the Agent?We have agent A part of Customer Service (CS) and Private Client Service (PCS), both have separate skillset and wrap-up codes. Agent A is...

Hi Everyone,  Another question - and before I begin, I'm completely new to UCCX, so please excuse my ignorance.  How does the outbound campaign feature work? Does the campaign itself dial the contacts in it's imported contact list - then execute the ...

Dear All,How to delete the agent names in HR report tool in UCCX 8.2.Regards

Dear AllI am upgrading CUCCX 7.0 to CUCCX 8.5, CUCM was already upgraded to 8.6.2.20000-2.Customer required MS Active Directory integration during CUCM upgrade. After the upload of CCX backup taken from PUT I am not able to login in appadmin, it says...